in comparison to many other electronic
devices
i appreciate the kindle paperwhite to be
very low maintenance
and if there is ever a freeze problem or
the e-reader is responding very slowly
most of the time the solution is simple
so if an e-book won't open or stops
responding
there are two steps you can take
from any screen go to settings
then to all settings open the context
menu
with the three dots on the top right
and tap restart the kindle will reboot
and usually
the problem is solved you might know the
solution
from your wifi router or your pc
and in case it doesn't react at all and
you can't navigate to the restart
function you have to help yourself
with a hard restart
hold down the power button for a few
seconds
until the power pop-up shows up
there you have the option to restart the
device
if you don't get that message you need
an even harder restart
so press the power button even longer
until the kindle goes blank
and restarts
in some rare cases the problem won't go
away
and if it recurs with the same book the
book file
might be corrupted in that case
remove the book from the e-reader
if you bought it from amazon you can
download it again
anytime from the cloud view of your
library
in case you got the book from somewhere
else you might want to
make a backup before you remove it
the easiest way to remove an item from
your paperwhite
is by long tapping the book in the
library view
the pop-up shows you the option to
remove
from the device
if this doesn't work you can still try
two other ways
one is to go to your library online and
delete the book there
we will explain later how this works
the second way is connect the kindle to
your computer
via usb the kindle
will be displayed like an external hard
drive
navigate to documents downloads
and then items there you will find the
file
with the title of your book plus a
folder
with the same title that contains book
content
delete both and then eject your kindle
from your computer
you might have to restart it again to
see if it works now
in case you encounter any further
problems i recommend you to go to
amazonforum.com and pick the kindle
forum
and search for an answer there
i'm pretty sure you will find help at
one place
or another
and if this doesn't help let's try to
figure out a solution together
just send us an email to help
threebooks.com
and we will see what we can do for you