so you have a samsung galaxy a13 and
you forgot your password or your pin or
maybe it's not working i'm going to show
you how to perform a factory reset okay
so just remember with a factory reset
you're going to be losing all of your
information your personal settings your
photos and videos so hopefully you have
a backup
okay
so this is what we have to do to the
factory reset okay so the first thing is
i mean we would have to like turn off
her phone
however if you try to turn off your
phone
it's asking you that for your password
to turn off the phone okay so this is
what we're going to do here
so with the phone on what we're going to
do is we're going to press and hold the
volume down button and power button
we're going to press and hold both
buttons together and we're going to
count to 10 seconds after 10 seconds
we're only going to let go the volume
down button and then press and hold the
volume up button and never take your
never take your finger off the power
button so once you're holding the volume
up and the power button just continue to
hold until you see the samsung logo
appear then you can let go of both
buttons
all right
now here's the thing we can go ahead and
do it right now with the phone naked
however for some of you guys it may not
work for you okay if it doesn't work for
you then what you want to do is just go
to your computer
and just plug it in
plug the power cable into your computer
into your phone
okay
so
if you guys don't have a computer laying
around you can go ahead and try
try it without plugging in first okay
anyway
follow along with me okay so we're gonna
go
volume down power again press and hold
both buttons at the same time count to
10 seconds after 10 seconds we're going
to let go of only the volume down and
press and hold the power button continue
to hold the power button and the volume
up button until we see the samsung logo
so let's do this together okay
volume down power button ready set go
one
two
three don't worry about having the
screen just keep on counting the ten
seconds
seven eight nine ten and then volume up
i'm still holding on to the power button
now wait for the samsung logo there it
is let go i may have to do it again
let's see if i got it
okay got it so this boot boot us up into
the android recovery system here and
then from here what we can do is a
factory reset okay so you can use the
volume rockers to move up or down what
you want to do is go down to white data
slash factory reset
now this is very very important down
here okay
it says down here if your phone is reset
you may actually you will
uh need to enter the google account
information which is the gmail account
that you had synced to this phone
you will need the email address and the
password associated with this phone to
be able to use it so basically
if you have a gmail account sync most of
you guys probably do once we do the
factory reset and you start going
through the setup process eventually
like three quarters to the end of the um
setup process is going to ask you
for your gmail
address as well as your password that
you had synced to this phone in order to
complete the setup okay so remember that
anyway if you want to proceed we
highlighted weight data factory reset
i'm going to tap on the power button
here to
select it so i'm going to tap on the
power button
and then we get another
red message up here this is basically
saying once you do this this cannot be
undone okay so if you want to proceed
you want to go down to highlight factory
data reset so we'll use the volume down
button we'll highlight factory data
reset and we're going to reset this
phone right now already press on that
power button
boom
now give this a second here okay white
data complete or data wipe complete now
it
defaults us back up to here where it
says reboot system now which is
highlighted and that's what we want so
we're just going to go ahead and press
on the power button here
and now it's going to go and perform a
factory reset
and this whole process will take about
two minutes it'll end up staying on the
samsung logo for a good time so just be
patient and just wait here
now we get a progress bar
and voila guys we are now in business
there you go questions or issues just
comment below right good luck guys bye