are you locked out of your Fitbit device
in this video I'm going to try and show
you how you can reset it so that you can
make it usable again up next
[Music]
hey everyone my name is Jeff and on this
channel I've done a whole bunch of
Fitbit reviews tutorials and more so if
you want to get more out of using your
devices definitely check out those other
videos on this channel but today I want
to help you if you are here because
you're locked out of your Fitbit device
so the information in this video is
going to help you if you've got a versa
3 a versa 4 or a sense or a sense two
the first thing is if you are locked out
because you have forgotten your PIN code
you use a pin code if you've got a
credit card or something stored inside
your device or if you just want to lock
it to keep it secure if you are lucky
enough to still have the Fitbit synced
to whatever phone or device it is you
can actually unlock it using that phone
or device so on your phone or device if
your Fitbit is still synced or connected
to your phone you can actually go into
your Fitbit app and then up here in the
upper for left is your profile icon you
can tap on that and then go down and
find your device in this instance it's
going to be the Versa 4. so I'm going to
go ahead and tap on that and you'll see
all the different settings for the Versa
4. if I scroll down to the very bottom
this is where you'll see device Lock And
if I go ahead and tap on that it needs
me to verify that it's me because of my
fingerprint that I've got added now you
might be getting something saying enter
your passcode this is going to be your
passcode for your phone so go ahead and
enter that in I'm going to use my
fingerprint to unlock this and then from
this point this brings you into the
device locking area now you might see in
a button here that says unlock your
Fitbit so you can do that remotely you
can also change your PIN code so this is
where you would go in and then you can
enter in a different pin code to set it
to something that you're going to
remember now that's how you can unlock
the watch using your phone now if you no
longer have the phone that the Fitbit
was connected to or if it's no longer
syncing and you can't do anything about
that uh then the next thing I would
recommend is you are going to be able to
reset your Fitbit only using the watch
itself now I just want to set it out
there ahead of time before you start
this process that sometimes this doesn't
always work the first time I know that
for my Versa 4 my Versa 3 it's the same
process but you have to be very
intentional with your timing of pressing
the side button because if you don't do
it exactly correct it's just going to
try and restart it and you're still
going to be locked out of it so I'll
show you how you do this essentially you
are going to hold in this left button so
let's go ahead and do that and we're
going to I'm holding it in for
essentially about 10 seconds and it's
just like you're long pressing it but
you want to continue
holding it essentially it's going to go
into a restart mode and you're going to
see the Fitbit Logo Pop Up and as soon
as you get this flashing here that's
when you want to briefly let go count to
two one two and then I'm going to press
it again and I'm going to continue
holding it and I'm just going to
continue long pressing hold you'll get a
little circle like you're seeing I'm
still continuing to press that button I
now get the Fitbit logo again and I'm
getting that flashing but again I'm
still holding the button down I'm still
pressing the button in on the Fitbit
telling it that I actually want to do a
full reset so now I get this X and I'm
going to let go of the Fitbit device and
now we're going to sit here and we're
just going to wait you're going to get a
little status bar like this and this is
essentially telling you that it's now
going through its reset process to
reset it so that you can repair it with
another phone or device now this is also
something you can do as a last resort if
it is still paired to your phone or
device but it's just not connecting this
is going to take you know a minute or
two or a couple of minutes here
depending on the watch that you have but
we're just going to finish letting it go
through its uh status bar process
let's just continue watching it here for
a minute I'm trying to just keep the
camera rolling so you can see the exact
process of what's happening to reset the
device now if you're not getting this if
you're getting it coming back to the
home screen and it's showing you the
clock the regular watch face that you
had you didn't get the timing rate of
restarting the device or holding the
button in and you'll need to try it
again but if you're seeing what I'm
seeing here this is actually going
through the reset price process and now
we should get a screen after this logo
disappears showing us here that the
watch is ready to be set back up again
on your phone or whatever device so here
we go so now we are seeing what language
we want to do I'm going to choose
English
and then it says to get started download
the Fitbit app to your phone so let's
jump back to the phone so this is very
important if for some reason you were
locked out of your watch but you still
had it synced to your phone or device
it's important that you remove that from
your Fitbit account so you're going to
want to go up to this profile icon in
the upper left find your device in this
case it's my Versa 4 and you'll see this
little trash can in the upper right I'm
going to trash this which is officially
unpairing it from the Fitbit app that's
on my device so that clears everything
out you can only have one device
connected at a time to your Fitbit
account so now I can go in and I can set
up a new device
and this is going to show me all the
different devices available in this
instance it's a versa 4 so I would
choose Versa 4 and I would just continue
following the prompts to get my Versa 4
set back up once again now next I want
to show you the process of doing this on
the Versa 3 because it's very similar so
let's do the same thing with the Versa 3
if you are going to reset it without
using a phone or device essentially you
want to now there's no button on here
it's just this haptic button same thing
for the Versa sense with the haptic
button if it doesn't have the physical
button a little bit harder to hold your
fingers are going to get sore I'm just
telling you right now and depending on
your timing if you don't do this exactly
correct you're probably gonna have to
repeat this process a couple of times
but I'm going to show you here that if
you do it correctly it is going to work
so let's go ahead and I'm going to long
press both sides really I'm just
pressing this haptic button that's on
the left and it's trying to go into like
a voice assistant or something you just
keep long pressing even now during the
restart I am still long pressing still
holding it in now there's the logo as
soon as it disappears one two I let go
and now I am continuing to long press on
the Fitbit let's see what happens here
as I continue doing this let's see how
the watch let's see if it actually goes
through the set reset process now if it
comes back and you get your screen where
it shows you the time and everything
this did not work but now I felt another
vibration and I don't know if you saw
the screen flicker right there but that
also kind of tells me that it's going
into its reset mode so essentially I'm
going to let go from this point after
you see the screen flicker and it's
going to stay dark for a while it's
going through its process here of trying
to reset it would be nice if it gave you
a little screen indication but from this
from this point it doesn't really give
you any type of indication you just have
to sit here and wait and just continue
waiting to see what the fitbit's gonna
do in the meantime the screen is going
to be dark but it is trying to go
through its process of resetting now I
did just feel another vibration and now
we get the Fitbit logo popping up
we're going to continue to watch it here
as it goes through its process let's see
what happens
um let's let's just keep waiting a
little bit here this is kind of a
waiting game unfortunately with doing
this process now what we want to not see
is the watch face pop up because we're
trying to do a full reset so hopefully
we get a either a language indicator or
something saying you need to go into the
Fitbit app to finish the setup the fact
that we've got the Fitbit logo up for
this length of time is a good sign
because that's usually it would be
disappeared by this point and going back
to the home screen on the watch but the
fact that the logo is kind of long
displaying is also telling me that it's
going through the process of resetting
the watch so again this is kind of a
waiting game sitting here waiting
waiting ah we got the musical Chimes
that's also good good because that's
also indicating that the watch is reset
so there you go now we have the ability
here it's saying go on the phone to go
ahead and finish the setup process we've
cleared out any information that was
previously on this so from this point
with the Versa 3 I'm going to go up to
the upper left corner of my phone and
tap on the profile icon now I still have
Versa 3 on my phone but we have just
reset it so it's never going to pair
itself anymore I need to delete this by
tapping on the trash can in the upper
right from my phone that's going to
unpair it
and now we've completely cleared out the
watch on my phone and as you can see
when we went to the watch here it's now
waiting to be set back up on the phone
so to use this with your device you can
now just go to setup device which is
under your account
and then under setup device this is
going to be the Versa 3 so I would look
for the Versa 3 now again this is also
going to work for the sense so you
choose which device it is and then you
just continue following the setup
prompts to reset up your Watcher device
so I'm interested to know if this video
helped you get back into your watch if
you did need to reset it unfortunately
you lost the information that was stored
on the watch but by resetting it this
allows you to use it so let me know down
in the comments section below if this
video was helpful be sure to check out
my other tutorial videos everything from
if you're having syncing problems if you
want to check out the apps and get more
information on the Fitbit devices or if
you just want to see how I originally
set up these devices you can check out
those videos linked down in this video
description below did you happen to spot
Tinker he pops up in all the videos on
this channel he's our little hidden
robot and he briefly popped up during
this video if you are the first person
down in the comments section to mention
the time stamp that's the amount of time
into this video that you spotted him
popping up if you're that first person
in the comments section to give me that
information I'll put your name on our
Tinker Ford Hall of Fame page as well as
give you a shout out in one of my future
videos on this channel so as always I
appreciate you watching be sure to make
every day awesome and have fun
getting to use your Fitbit device we'll
see you in the next video
[Music]
thank you