i have a lg k51 here
and i have an issue where i my
password's not working
even if i put the right password in here
it's still not working or maybe it's the
wrong password who knows
okay the only thing we can do at this
point right now is to perform a
factory reset with the factory reset we
will lose everything on there
however it'll bring our phone back to
the original state as if you bought it
and took it out of the box
so at least we can do the setup again at
least we still have a phone that we can
use okay but remember
a factory reset you will lose everything
okay so you guys are trying to
turn off your phone so we can do a
factory reset but when you do that
it keeps asking for the password
that you forgot okay so what do you do
we do this what we want to do first
thing is
we want to press and hold two buttons
down the volume down and power button
okay we're gonna press and hold both
buttons
as soon as you see the um lg logo
let go the power button and quickly
press and hold again we never take our
finger off the volume down
okay so very simple here okay ready
let's do it together so volume down
power button ready
one two three press and hold wait for
the lg logo to appear
and then i'm going to go ahead and let
go of the power button and then press it
again
i'm still holding where's the lg logo
come on there it is let go and then
press and hold the power button again
and i'm holding on both buttons again
and voila guys we are in business and
you can see right here it says factory
reset if you want to proceed with the
factory reset
use the volume down button here go down
and you can go ahead and select it you
press the power button
and then from here um it says delete all
user data
including lg and carrier apps and reset
all settings
and then you want to proceed yes to
delete so you would go down here and
then you would select on power and it'll
do a factory reset that typically takes
like five to ten minutes
but once it's uh done with the factory
reset
it's going to ask you to set up process
like your region
your uh country your your wi-fi
information
so on and so on anyways if this works
for you give me a thumbs up if you
didn't give me a thumbs down all right
good luck guys and i'm not gonna i have
no need to factory reset
this phone good luck guys