Facebook account.. and the
Facebook account.. and the social media company would not
Facebook account.. and the social media company would not help you get back in. Two
social media company would not help you get back in. Two different KSL Viewers decided
help you get back in. Two different KSL Viewers decided it was time to call KSL
different KSL Viewers decided it was time to call KSL Consumer INvestigator Matt
it was time to call KSL Consumer INvestigator Matt Gephardt after it -happened to
Consumer INvestigator Matt Gephardt after it -happened to them. And Matt, you’ve been
Gephardt after it -happened to them. And Matt, you’ve been looking into it.
them. And Matt, you’ve been looking into it. A lot of people use the
looking into it. A lot of people use the social media giant as a
A lot of people use the social media giant as a primary way of communicating.
social media giant as a primary way of communicating. The platform has everything
primary way of communicating. The platform has everything from it’s own instant
The platform has everything from it’s own instant messaging system - as well as
from it’s own instant messaging system - as well as a way to let your loved ones
messaging system - as well as a way to let your loved ones know you’re okay when other
a way to let your loved ones know you’re okay when other ways of communicating get
know you’re okay when other ways of communicating get knocked out. But - one
ways of communicating get knocked out. But - one thing they are lacking:
knocked out. But - one thing they are lacking: customer service, at least
thing they are lacking: customer service, at least according to people who called
customer service, at least according to people who called the KSL Investigators.
according to people who called the KSL Investigators. CHRIS :24 - :28JACKIE :37 - :41
the KSL Investigators. CHRIS :24 - :28JACKIE :37 - :41 chris typing Chris
CHRIS :24 - :28JACKIE :37 - :41 chris typing Chris Loizos was locked out of his
chris typing Chris Loizos was locked out of his account after a hacker got in.
Loizos was locked out of his account after a hacker got in. Because the hacker changed
account after a hacker got in. Because the hacker changed the email address tied to the
Because the hacker changed the email address tied to the profile, Chris has no way to
the email address tied to the profile, Chris has no way to reset the password and get
profile, Chris has no way to reset the password and get back in. And try as he
reset the password and get back in. And try as he might, he cannot connect with
back in. And try as he might, he cannot connect with an actual human being to help
might, he cannot connect with an actual human being to help him get back in. I found that
an actual human being to help him get back in. I found that Facebook has virtually no
him get back in. I found that Facebook has virtually no mechanism to help people in
Facebook has virtually no mechanism to help people in that situation whatsoever.
mechanism to help people in that situation whatsoever. they started scamming my
that situation whatsoever. they started scamming my friends, all my friends
they started scamming my friends, all my friends It’s the exact same story for
friends, all my friends It’s the exact same story for Jackie Cooley of St. George. I
It’s the exact same story for Jackie Cooley of St. George. I tried everything I could think
Jackie Cooley of St. George. I tried everything I could think of to, to get my Facebook back
tried everything I could think of to, to get my Facebook back Add Chris and Jackie to
of to, to get my Facebook back Add Chris and Jackie to the chorus of people who have
Add Chris and Jackie to the chorus of people who have contacted the KSL
the chorus of people who have contacted the KSL investigators complaining that
contacted the KSL investigators complaining that Facebook’s customer service is
investigators complaining that Facebook’s customer service is severely lacking. We’ve
Facebook’s customer service is severely lacking. We’ve reported on individual users
severely lacking. We’ve reported on individual users ... MARCIA JOHNS"SOMEONE HAS
reported on individual users ... MARCIA JOHNS"SOMEONE HAS STOLEN AND IMPERSONATED
... MARCIA JOHNS"SOMEONE HAS STOLEN AND IMPERSONATED GARDNER VILLAGES ACCOUNT ..."
STOLEN AND IMPERSONATED GARDNER VILLAGES ACCOUNT ..." ... as well as businesses
GARDNER VILLAGES ACCOUNT ..." ... as well as businesses who rely on Facebook to
... as well as businesses who rely on Facebook to communicate with customers.
who rely on Facebook to communicate with customers. It’s always the same
communicate with customers. It’s always the same complaint - lousy customer
It’s always the same complaint - lousy customer service. tried and tried to
complaint - lousy customer service. tried and tried to contact Facebook, customer
service. tried and tried to contact Facebook, customer service didn’t help me at all.
contact Facebook, customer service didn’t help me at all. MARCIA JOHNS"AND THEY SAID WE
service didn’t help me at all. MARCIA JOHNS"AND THEY SAID WE CAN’T HELP YOU. For its
MARCIA JOHNS"AND THEY SAID WE CAN’T HELP YOU. For its part, Facebook has gone to
CAN’T HELP YOU. For its part, Facebook has gone to work when the KSL
part, Facebook has gone to work when the KSL Investigators have contacted
work when the KSL Investigators have contacted their PR people - trying to
Investigators have contacted their PR people - trying to get people back into their
their PR people - trying to get people back into their accounts or cloned accounts
get people back into their accounts or cloned accounts shut down. But surely
accounts or cloned accounts shut down. But surely there is a better way to get
shut down. But surely there is a better way to get issues resolved than
there is a better way to get issues resolved than contacting a TV station, right?
issues resolved than contacting a TV station, right? Facebook didn’t comment
contacting a TV station, right? Facebook didn’t comment directly for this story - but
Facebook didn’t comment directly for this story - but a spokesperson pointed to a
directly for this story - but a spokesperson pointed to a handful of links that offer
a spokesperson pointed to a handful of links that offer customer support -
handful of links that offer customer support - specifically, this one:
customer support - specifically, this one: facebook.com/hacked. One
specifically, this one: facebook.com/hacked. One thing that some people who are
facebook.com/hacked. One thing that some people who are locked out will try to do is
thing that some people who are locked out will try to do is reset their password, which
locked out will try to do is reset their password, which doesn’t work cause the reset
reset their password, which doesn’t work cause the reset goes to the bad guy. There
doesn’t work cause the reset goes to the bad guy. There is a different set of step
goes to the bad guy. There is a different set of step that a user can take when they
is a different set of step that a user can take when they are hacked to try and get back
that a user can take when they are hacked to try and get back in. I hope that the public is
are hacked to try and get back in. I hope that the public is made aware that if they get
in. I hope that the public is made aware that if they get hacked, Facebook is not going
made aware that if they get hacked, Facebook is not going to help them. As for
hacked, Facebook is not going to help them. As for Chris and Jackie, after our
to help them. As for Chris and Jackie, after our calls to Facebook, the social
Chris and Jackie, after our calls to Facebook, the social media giant is now trying to
calls to Facebook, the social media giant is now trying to help them both get back in ...
media giant is now trying to help them both get back in ... ... and as we reported
help them both get back in ... ... and as we reported earlier this month, that scam
... and as we reported earlier this month, that scam page pretending to be Gardner
earlier this month, that scam page pretending to be Gardner Village was shut down after
page pretending to be Gardner Village was shut down after our calls.
Village was shut down after our calls. Facebook sent me a
our calls. Facebook sent me a bunch of links for people to
Facebook sent me a bunch of links for people to try depending on the nature of
bunch of links for people to try depending on the nature of their problem. I’ve
try depending on the nature of their problem. I’ve attached them to this story on
their problem. I’ve attached them to this story on our website. One thing
attached them to this story on our website. One thing Facebook did not offer, and
our website. One thing Facebook did not offer, and does not seem to have, is a
Facebook did not offer, and does not seem to have, is a customer service phone number
does not seem to have, is a customer service phone number for people to get through when
customer service phone number for people to get through when the links dont’ work.
for people to get through when the links dont’ work. Mother nature has forced
the links dont’ work. Mother nature has forced Mother nature