dude i'm back i've been officially off
facebook for
30 days now and a lot of you have been
wondering what the hell happened where'd
i go
i even got messages on instagram
thinking i blocked you
some people thought i'd delete my
account mia others probably thought that
i posted something i shouldn't have and
got zuckered
so not really the case something
happened to me that not a lot of people
know about but it is happening to a lot
of people
so this is intended to explain what the
hell happened and also to tell you how
to protect yourself so this doesn't
happen to youtube so
here it is all right so this is how it
all started back on april 12th
i decided to buy some mortgage leads
with this company sweps
and the way they operate is with
facebook business
so you start a facebook business page
they advertise you get leads
simple enough i already had a facebook
business page for my detailing
so on april 12th the first step was to
reactivate that business page
make some changes so that's where
everything went wrong
so i went ahead and logged in on my work
computer
which i've never logged into facebook
before i was logged into my phone at the
same time
the problem is that this computer
because i work for spokane teacher
credit union
the ip address is shown that the
computer is located in spokane
even though i was working in post falls
that day so when i logged in on my
computer
and i was logged in on my phone facebook
saw me logged in two different places 30
miles apart
at the exact same time so right after i
did that within minutes
i got this screen and basically i got
that on my phone
i go to my phone i go to try to log in
exact same thing and the same thing on
my phone too
uh learn more it gives me
this information it says visit this page
and the link does not even work
you got to try to click on some of these
here it just loops you back
you try to click help how do i get back
on facebook
confirm this is your account and it says
we need to confirm
you're the owner of this account before
we go any further
there's absolutely nothing you can do
from this screen
you can't click on anything you can log
out log back in
nothing changes every now and again
every four or five days
this will light up it'll actually let me
send a copy of my driver's license in
for
verification they're supposed to verify
within 24 hours
i've done this probably about eight or
nine times now and i've heard
absolutely nothing from facebook i even
try to log in
on my home computer exact same thing
this is an imac so it's different from
the windows
i click learn more click get started
and again exact same thing that's on my
pc
mac and pc and the iphone all the same
there's absolutely nothing i can do the
most frustrating
thing i've learned throughout this there
is absolutely no way
to call facebook there is no way to
email facebook
they don't have a live chat option i
mean there is literally no customer
service
except facebook business if you have a
facebook business
page you can do a live chat and you can
talk to those folks
the problem is i've been doing that for
almost a month now
it is may 11th tomorrow will be 30 days
these guys can't do anything they've
basically told me the same thing
they can help with my business page but
they have absolutely nothing to do with
the personal page
side of it so on the day this happened i
did get this email
from facebook basically says it looks
like someone may have accessed your
facebook account to secure your account
you'll need to answer a few questions
and change your password the next time
you go to facebook for your protection
uh no one can see your facebook until
you secure your account so i already did
this
i already changed my password and did
all this and the most frustrating thing
is
facebook is still sending me emails like
this
so it's basically telling me everything
i got a message
27 group updates
but i still can't access it even post
like this
and if i try to view the status
well what do you know right back to this
screen endless loop
right quick update today is may 12th
it has officially been 30 days since
i've been locked out of my facebook
account
and i finally actually heard back from
someone today i was
pretty surprised i got pretty excited to
see this email
however this is what the email writes i
hope this email finds you well my name
is donna from facebook concierge support
and i'm one of the representatives
looking into your case about being
locked out of your account
i know how important this is for you and
your business and we appreciate your
patience as we work on it
we would like to thank you for letting
us know about your concern we at
facebook concierge support
our experts at assisting advertisers
with their ads as your concern is
outside of our expertise
whatever that means i am setting your
expectations this early
that i will direct you to a different
path for the resolution of your request
it doesn't sound like someone speaking
english that wrote that i'm setting your
expectations this early
that i will direct you to a different
path for the resolution of your request
that's kind of worded weird
anyways i understand that you need
access to your facebook profile
we recommend that you visit the help
center article to guide you with the
steps you need to take to possibly
recover your account
we understand that this answer may not
be aligned with your expectations but we
appreciate your understanding
and we're also grateful for your
patience while we worked on your concern
it doesn't sound like they're working on
my concern at all so
this is the link that they want me to
click
let's see what happens
oh this is actually something new so i
can't log into facebook go to
facebook.com
slash login slash identify
and well what do you know i'm back to
that same
loop everything that i try
from facebook every time i get somewhere
i end up
looping back this damn message learn
more
get started and what do you know
again nothing to click on
nothing you facebook
and just to point out a couple things
here about this help article
um so we already tried this link it just
sends us through that loop again
um the other instructions here recover
your facebook account from a friends or
family member's account
so i again got kind of excited and oh
maybe there's another way to do it
uh the first step from your computer go
to the profile of the account you'd like
to recover
well that's the problem if i try
to go to
the profile that i would like to recover
i get this screen again no matter what i
do i get the screen
and again one of the most frustrating
things is they literally keep teasing me
here
i just got an email again
and it's basically showing me what's
going on as if i still have a facebook
but what do you know when i click on the
link to go see what's going on
i get this screen again and minus all
the emails if i just try to
log out log back in
oh it looks like it's actually going to
let me do my id again
so this is the farthest i've gotten it
hasn't let me do this in a while but
confirm your identity before we can get
you back on facebook safely we need to
make sure this is your account you can
provide
you can prove this account as yours by
sending us a photo id
so
so then it has you enter your email
address
let's do a driver's license
there's the info readable yeah hard to
tell on the gopro but
submit here we s yeah
there we go we received your information
thank you for uploading a photo of your
id we usually review ids within 24 hours
when we reviewed your information we'll
use vsauce
gmail.com to let you know what to do
next we're always looking out for the
security of your communities so until
then
you won't be able to use facebook so i
submitted that information with my
driver's license yesterday like i said
they
claimed 24 hour review it's been 24
hours
and i searched my inbox for anything
from facebook
i got nothing i only have a notification
from facebook
about someone sharing a video
but i've checked my spam my junk
everything
i never hear anything back from facebook
when i do this
they don't email me and tell me that i
got something wrong that
it's not working they need more
information
nothing that's the most frustrating
thing i wish they would at least tell me
hey we're not able to verify your
identity we need more information
because this this or that but hearing
nothing is absolutely frustrating
all right today's the 13th and i
actually got another reply this time
from a guy named ron
at facebook i hope this email finds you
well
thank you for patiently waiting my name
is ron with facebook concierge support
and your case reference number is 189
blah blah
i am responding on behalf of mike who is
closely monitoring your case about your
login issues with your personal
facebook account i wish i could get a
hold of mike whoever this guy is
thank you for the information and
letting us know about the situation in
your account
however due to access limitations that
we have for personal facebook account
issue again poor english there
we do suggest trying again to submit the
appeal through
this link so they actually gave me two
different links here first link
again this is new and i tried to fill
all this out
and i go hit send
and literally nothing happens you can
see it kind of does this glitching thing
there
but that's pretty much it the second
link he sent me
is similar and again
i click the send button
nothing happens what the hell is with
all these links that don't work
with facebook they send me so many help
pages and
nothing works either the buttons don't
work when you click them
or there's nothing to click on at all so
again
back to the drawing board alright so now
that i've explained what happened and
how it happened
my two tips to help you guys avoid this
from happening to you so
number one save your so
there are some options on how to save
all your data i'm not going to go
through it but all you got to do is a
quick google search
on how do i download a copy of my
facebook information
and it seems pretty straightforward so i
would go do that
everyone i would go do that and save all
your stuff number two
is if you got a work issued laptop a lot
of people are working remote right now
because of kovid
and if you're not in the same area where
your laptop ip address is located from
you're probably going to have the same
thing happen to you if you try to log
into facebook
so just don't log in on your work
computer or if you are
make sure that they're both linked up in
the same area first
so that's my advice hopefully this
doesn't happen to you
and there's my story