hi everyone welcome back to Alpha media
UG and in today's video I will show you
another method on how to unlock your
Facebook account in case your account
was locked or your account has been
locked so recently I made a video on how
to unlock a Facebook account but in the
comment section some people were saying
they don't have access to their Landmark
or get started option because really
when you're unlocking a Facebook account
you should have one of the two options
either learn more or get started but in
the recent
her Facebook feature when they lock an
account they land more or get started
option doesn't appear I know this is so
frustrating right now but very many
people having issues with that part now
before I continue
uh the reason as to why your account may
be locked is because Facebook detects a
new activity so for them they may think
that maybe someone else is trying to
access your account
without your permission whether using a
malicious software to have access to
your account and of course there are
other many reasons as toy accounts get
locked but I'm not going to go deep into
that right now so apparently the only
option of
you unlocking your Facebook account
first of all is to make sure that you're
using the same device that you've been
logging into your account from
so you make sure you have the phone or
computer at your views to log into your
Facebook account before and you can try
using it to log in but in case you've
tried that and things are not working
out then I'm going to show you two
simple steps that you can follow in
order for you to fix this issue now
before I continue if you have any other
challenge you can contact me via
Instagram the link is in the description
of this video and I will pin it in the
comment section and also subscribe so
that you don't miss more of the coming
videos now let's go to the different
solutions that you can follow in order
to have this error fixed so solution
number one and the first solution you're
going to open your Chrome browser
a minute on the search bar
you're going to type facebook.com
facebook.com stroke help so make sure
that you follow every step so that you
don't have issues somewhere
so after that you click enter
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then now under hi how how can we help
you on that search part
you're going to type locked account
unlocked Facebook account
so then you choose the first option
go to account
so then you're going to select the
second option that my personal Facebook
account is disabled don't worry about
the disabling part but that is the
option that you can choose so far
my personal account
the board
right so then you scroll down why is my
account disabled
then the next one is what can I do
if my account has been disabled so you
click that link and then here you'll be
able to provide
your login email address or phone number
and then the full name that is on your
account and then under choose files
you're going to submit a copy of your ID
neither driver's license passport food
passport photo or government's ID right
so now the next solution and this is the
most effective is free to contact
Facebook via email
now you're going to open your Gmail app
and then you click compose
and this one I'll be going slow I'll be
taking you through every step
so now and that two you're going to put
support at fb.com not support
facebook.com it is support at fb.com
then under subject
you can put
let me see you can put locked Facebook
account right then now under compose
so you're going to type exactly what I'm
typing
or you can even modify it to make it
better but generally this is how you're
going to go about it
hello team
my Facebook account
was recently locked
and
I've been having
trouble
retrieving it
full stop
this is because
I don't have
the learn more
and get started option
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to prove ownership of my account
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here are the details
of my account
and attached
other copies
of the ID
and a screenshot
so the screenshot you make sure that you
take the screenshot of that part
uh where it shows that your account has
been locked
so you see attached are the copies of
the ID and screenshots of my account
so I can read through again you say
hello Tim my Facebook account was
recently locked and I've been having
trouble retrieving it this is because I
don't have the learn more and get
started options to prove ownership of my
account here are the details of my
account and attached are the copies of
the ID and screenshots of my account so
you put the account name
then the national ID name and then you
attach you tap on that attachment icon
so that it directs you to your phone
storage so that you're able to attach
your ID there so as I said the ID can be
a driver's license
a passport a government ID
basically those three and then you
attach and then after that you send so
the reply time
varies because Facebook usually receives
many requests from different users so
you'll have to be patient and then you
keep checking your email
so either you can keep checking the
email or you keep checking your account
to see if the landmark option has been
enabled so if they learn more has been
enabled then you can follow my recent
video on how to proceed from that next
step so thanks for watching in case of
any other inquiry feel free to follow me
on Instagram Alpha media UG and I'll be
able to reply you