so your account got hacked and the
hacker posted something bad so bad in
fact that it violated the facebook
community standards that in turn ended
up disabling your account as well and
now you have no further access if that's
the case then stick around to the end of
the video where i've pretty much
explored all the types of options to
start a recovery process if anything
works out for you it's going to make my
day and hopefully yours too my name is
martin and the same thing happened to me
late march i got hacked and the hacker
posted something really really nasty on
my account that got my account disabled
and in for review the hacker uploaded
something which is considered a picture
which falls in this category i'm not
going to say it out loud because that
might actually trigger a different
algorithm and remove the video but you
get the idea it's pretty serious okay so
how did i manage to get my account back
i'll share the full process with you
starting from the day i got banned and
my account disabled to the day i
actually got it back i can't give you
any guarantees that this is gonna work
for you but even if there is a 50 50
chance that you might get your account
back i think you should do anything in
your power to be able to recover it also
very important for the people who
actually had the 30 days and that
expired and no one got to get their
account reviewed
there is there might be a solution for
you guys um i looked so deeply into
every single option that that exists
that i came across one for you as well
so stick around till the end the video
and then if none of the options which i
give you right now as like the main few
don't work out then you can at least go
to the to the extra one and give it a
shot firstly once your account gets
disabled facebook is gonna contact you
facebook security team is gonna contact
you and let you know that something's
not right and that the account is now
under lock
and what you have to do is request a
review it's important to do this as soon
as possible
why because it shows that you're
actually putting in effort to to chase
things up in the case that you actually
reach through someone an actual human
being versus
the absolute
bulletproof wall that facebook has based
on artificial intelligence everything's
handled by that everything's automated
responses and you really can't get to
anyone so
if you do get to anyone it actually
proves or at least shows genuine
interest secondly due to the nature of
what was posted on my account i
immediately went to the police with this
i went to their cyber security team and
specifically reported what happened um
gave him as much details as i could i
felt like it was a personal attack at
first and then i had to do quite a bit
of research and it immediately popped
out with a lot of cases which is similar
to mine the hacker goes into your
account posts something which is
highly likely to be immediately picked
up by the algorithm
and then you get banned um or your
account gets disabled with
absolutely no notice it just happens so
quick that you can't even respond for me
it was two minutes before you start
asking
even the cyber security team doesn't
have access to facebook that's how
powerful this company is now i'm going
to share the step with you which made
or made of not because there is no way
for me to prove that the difference the
tipping point where someone managed to
actually get into my account and review
it finally and get it back and before i
do that it's very very important and i
can't emphasize on this enough i've
emailed a dozen people and a dozen
departments and all of them shut me down
for those of you who want to get
directly to the answer of that step or
at least what i'm saying fair enough no
problem i'll just skip to
this part of the video for those of you
who want to hear the full story and want
to see how much effort went into this
just stick around and i'll explain to
you how i went through each email and
what i did in order to get in touch with
someone i've included all the emails all
the links and everything which is needed
in the description below as well on the
screen that you're seeing right now
you'll be able to actually see which
link i'm going to so you can manually
type it into your browser and then it
will go directly to that page in many of
those emails
i'm pretty sure i failed to contact the
right person and i don't know if someone
was nice enough to refer it to the right
department
but i was polite i explained all of the
problems regarding my case
and in the worst case scenario which was
i lose the account forever or at least
it gets disabled permanently
i have a record going and i'll show you
why that's important it's kind of like a
timely matter it's it has a countdown on
it those 30 days are very very important
for you to get something going or if you
just leave it up to them they'll never
or at least the chance of someone
reviewing it is very slim they don't
have a massive team that does this and
the cases that get picked are just a
handful from thousands and thousands
option a i've emailed one of the
departments with deals with oculus quest
2 which is a great vr headset from the
company
the
her purpose of this was
get someone to respond to me as a
potential customer i messaged them
saying that i was interested in one of
the hence headsets and i wanted to buy
it but in order to do that i wanted to
be confident in
having access back to my account that
being said i'm not going to spend 300
pounds on
something that i can't even use because
my account is disabled that's pretty
much what the email was saying they go
back to me and they said that there is
nothing that can be done
bear in mind that all the approaches
that i've taken come with specific links
and i've included all of them down in
the description option b i've appealed
through the instagram appeal form
and
unfortunately there wasn't much success
there either i've also included the the
link that's needed
and
if you can do it this way then you'll be
very lucky but at the same time i have
heard stories where people have you
usually receive an automated message
which comes through asking you to have
or to take a well-lit selfie holding a
piece of paper
they provide you with a specific code
and in my case they needed my account
and username i would make sure that the
writing is as big as possible i've also
included an example of what might look
like i've blurred my face and different
details so you can't really see the
picture well with the intention of data
protection but once you send this to the
team it immediately triggers a second
reply and that leads to them asking for
one of the following documents you can
choose whichever one is easiest for you
to get
for me i got my tax filing document and
i masked out a specific section of it
just in case this was like scam or
something at this point i was quite
paranoid still am but
i didn't know what else to do so
i sent them that and then i followed up
with another couple of emails but no one
replied to me since then i went on to
google and various websites and managed
to extract as much information as
possible when it comes to email
addresses or other ways to communicate
with facebook directly
i've made a list of the following and
i've included them as well i just
literally created the same template
email explaining my situation and
emailed all of them at once making the
extra noise
i would go above and beyond to just make
sure that they notice that you are being
very active in pursuing this or they'll
just leave you behind and then your
account will never get recovered
needless to say none of them actually
worked for me but you should try because
one of them could work for you then i
went a little bit crazy and completely
thinking outside the box and realized
that whatsapp business
also is tied to or even whatsapp is
connected to uh meta so i downloaded
whatsapp business and then went on to
their help section help support and
submitted a ticket that said roughly
that i can't log in i supplied them with
all the information they needed very
very precisely explaining
each part time stamps of when stuff
happened and luckily one of my best
friends got a screenshot of what was
posted
just before my account got removed which
could have been also a deciding factor
so if you have a screenshot i think your
your chances might increase i also ask
them if this doesn't get resolved by
their department than if it's possible
to actually get referred
to the correct department but they
immediately refuse to deal with the
issue further option e data protection
support on instagram i filled out a
forum regarding the data protection on
facebook and instagram and reported that
i have problems accessing my data and
that i just want to download it data
protection officer actually replied but
it was
super generic and i was told to find a
resolution by using one of their links
none of the links work and they don't
work because your account is disabled so
you kind of get into this endless loop
option f was specifically emailing their
facebook's appeal email address
and again i received no answer option g
in attempts to reach an actual human
being i ended up reporting my own
account for harassment and bullying
which is in hindsight probably not the
best thing to do but i thought it would
trigger them to review my account it
will make someone go out of their way
and you know
put in more effort it will bring more
attention to this unfortunately that
also didn't work option h i even
reported my account for account
impersonation anything guys anything to
get this sorted i literally tried to do
anything all of their teams must hate me
if they were to actually go and combine
all of my email sent i think i've sent
more than 25 emails and that's what it
probably takes for them to take notice
of you please try everything because
something might work for you that didn't
work for me here's what i did last which
i believe
made that extra little bit of difference
and made it through facebook to someone
who actually started the review process
firstly i went on to the facebook
business help center and filled a
defamation report the term defamation
describes an untrue statement that has
been presented as fact and causes harm
to the character or the person it
describes so in most cases this is
someone who wants to ruin your
reputation or create a false statement
and destroy your public persona
essentially once i filed this type of
report it was the first time i received
notification that they've received
something and they'll be reviewing
something which was
a breath of fresh air but at the same
time i didn't have my hopes up and
finally i ran into a very annoying
problem that made me go into an infinite
loop trying to submit an appeal and let
facebook know that it was a mistake and
i had i've done nothing wrong the loop
would go as follows i would try to log
into instagram whilst it's also being
disabled because facebook and instagram
were connected for me so i try to go
into instagram i get an error message
which
then leads up with a button called
appeal i would click the button at the
bottom of the screen and once i get
through i'll be sent to the help center
section of facebook then i'll have to
select request a review under the what
can i do if my account has been disabled
section i would fill out that form with
all the relevant information and a copy
of my driving license again as a form of
id proof and upon clicking submit
another error message telling me that i
have to log into my account again i
can't do that because it's disabled so
i'm stuck in a loop and it will just go
on and on and on and there is no way for
me to go past it so i started the same
process but this time i started on a pc
you can do it on a laptop as well and
using chrome i downloaded the chrome
extension called hotspot shield free vpn
proxy either way once i install that
extension there is only one option that
you can actually use for the vpn and
that's in america
you click on the option and you enable
it and then you try to access the same
page which i just told you so what i
would do is i would close all the
windows reopen a brand new one then
enable the vpn and either copy paste the
link which i've provided or navigate to
the help center section of facebook
and again under what can i do
if my account has been disabled
that's going to lead you to the same
page which was
so troublesome and you were stuck in a
loop and potentially that should enable
you to submit that form i have no idea
why it allows me to do it once it
detects that i'm from the us but it did
with everything that i just mentioned my
account was then activated within less
than 24 hours the annoying review screen
message was replaced by a recovery
screen which was kind of glitchy on
mobile so i would still recommend using
your laptop to complete the full the
full recovery if you can you'll be asked
to submit a photo id which gets reviewed
by someone and once approved you move on
to the second stage of recovery creating
a new password and doing a security
check then your account is fully
activated and like i promised for those
of you who had their accounts or their
30 days of review time expired here's
what i found first of all document as
much as possible any interaction you've
had between yourself and facebook you
should have a screenshot of or anything
that's considered as proof what you want
to do is build a case for yourself
this case will then be presented to
something called oversight board and
that oversight board gives you an appeal
process this process gives people a way
to challenge content decision on
facebook and instagram once i got my
account back i wanted to explore every
little option inside of it and i came
across a section called your violations
inside i found that as soon as the
incident happened immediately
facebook registered an event which was
exactly the time when the hacker
uploaded that photo usually if you had
access to your account you would get an
id or a reference number but you don't
because your account is disabled so you
should probably explain that to them and
see how it goes with their requirements
go through the appeals process page and
understand what makes you and your case
eligible to submit an appeal once you've
read all that start a submission and
hopefully it leads you somewhere but
it's again just an extra option for you
to have in case everything has failed
and i believe that facebook does keep a
copy of all of your information or your
users so it doesn't get deleted
immediately and you might be able to
have a little window of opportunity
where you may be able to recover it i
hope this helps you to get your account
back
and keep me posted again remember to
never trust anyone besides yourself in
this process because everyone's out
there looking for a way to scam you
there is not a single person or a hacker
or a system or someone that you can pay
who's gonna be able to do this process
for you it's just not possible and
you're paying a hundred hundred and
fifty two hundred dollars to someone for
them to maybe install us a malicious
software on your computer or
mobile device it's just not worth it so
trust yourself and then
have the patience encouraged to do it
because it takes quite a bit of time to
be able to do this