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Sony VAIO® - Keyboard is not working correctly

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hi I'm Peg from Sony and I'm here to show you how to troubleshoot a computer

keyboard that may not be working properly

first make sure you turn off the computer

disconnect all external mouse devices keyboards USB devices

port replicators or docking station

then restart the computer

make sure there is no debris stuck between the keys or no liquid has

spilled out onto the keyboard

verify that the NumLock key is turned off

to do this

look for a green light in close proximity to the NumLock key

if the green NumLock light is on

turn it off by hitting the NumLock key like this

if the keyboard is still not working properly

we need to uninstall the keyboard from the device manager

to do this click on Start

then Control Panel

in the control panel window click on System and Security

in the system and security window

click on Device Manager

under the System category


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