cash may have been king in the past but
these days amps to keep your cash right
on your smartphone they're taking over
we're talking about things like venmo
and cash app while they offer
convenience one North st. Louis County
woman says those apps can have a fatal
flaw a flaw that could lead scammers
straight to your money
here's investigative reporter PJ
Randhawa declined it's the last word you
want to hear at the cash register
Tony heard the dreaded D word a few
weeks ago when she tried to use her cash
app card at a car wash every time I
using a decline it and there's money on
my cash yeah Tony who asked us not to
show her face says she was surprised to
see there was no immediate way to
contact cash app they don't even have a
number on the back that you can call so
she went to Google and found a number
that appeared to be cash app customer
support yeah I thought I was actually
talking to cash so problem solved
nope the problem was just beginning they
say they're gonna send a cold to me and
they wanted me to identify that cold and
identified that cold and I had my phone
in my hand and all of a sudden the first
transaction they made was 398 and I'm
like whoa what's going on there I said
why are you guys just zapping money on
my account and they say well man we
trying to fix the problem I said well
you don't have to fix the problem by
zapping out 398 dollars can you just
identify and the other way Tony watched
helplessly as the scammers drained her
account in just a matter of minutes I
was terrified all my money is leaving on
my account and it just kept on happening
they did a total of about 16 transaction
and when she called the number back and
he literally cursed me Tony lost $3,000
during that one phone call and she
hasn't attempted to contact cash app
since I'm just afraid now - you can make
any phone calls now to any company
because I'm just afraid I might be
scamming you we reached out to cash up
and they're now helping Tony recover her
$3,000 but unfortunately for cash app
users the company doesn't appear to have
any
plans to add a customer support phone
line similar apps like venmo do offer
live customer support Monday through
Friday for the i-team PJ Randhawa five
on your side have something you want the
i-team to look into email PJ directly at
P Randhawa at KSD calm or caller at
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