now if you're seeing this screen when
you boot up your computer and you don't
know your passcode or
you forgot it well this video is for you
in this video i'm going to go over the
variety of methods of actually unlocking
bit
locker and their chances are you didn't
even set this microsoft has actually
gone in
and anybody that has tpm or basically
a chip inside your computer that
encrypts things
it'll just automatically enable this
feature and encrypt all your data to
where you can't get to it unless you get
your recovery key so let's go over
the variety of different methods that we
can do to get that key for you
there's a bunch of different ways and
i'll actually show how to back it up
after
this as well so let's just jump on the
desktop and go over the first way
now on your desktop uh the very first
way you can do this or if you don't have
another computer to do this
all you need to do is pull up your phone
and up at the top portion just go
support.microsoft.com
and then sign in once you've signed in
you can actually click it come down to
my microsoft account
and from this you you have something
called devices
and you just want to click all devices
now you might see a bunch of different
devices on here if you're unsure of your
device name
i just go through each one but if you do
have access to the desktop you can
always figure out what you've named your
computer
by holding the windows key and pressing
prop pause and break
this tells me this one's desktop dash
one sun
m53 and it's this guy right here so
we'll just click manage
and go to security and protection and
then you can see
your bitlocker detection right here
right now it's turned off
but if this is turned on you can
actually click recover keys
the screen would look very much like
this and you'd simply click recover key
and then it would spit out that key for
you
it's kind of a pain in the butt to do if
you have to do it through a phone or a
tablet
but still doable this actual address for
businesses is called device
management.microsoft.com
if you can't get to this site because
microsoft changes the addresses of these
things all the time just to
recall on our lives or make it so you
have to have someone like me to manage
your business
i don't know what but you just basically
come into here right now it's
endpoint.microsoft.com
or devicemanagement.microsoft.com go to
devices
and something's going wrong here right
now
but we can usually go ahead and look at
the devices that are here
click them let's see if i can't just see
by windows devices and enrollment
right now they're actually having an
outage so i can't show you the exact
thing
but usually you just come right into all
devices you can select
the actual devices in your inventory and
then go to the monitor section
and then from the monitor section go
ahead and click recovery keys i'll put
that whole
how-to right here up on the screen so if
you want to pause it and do it for your
business you can
now past that we still have other ways
once you have
or once you're able to get into the
system i do recommend doing a full
backup
and to do that let's just type in a
search here go bitlocker
we want manage bitlocker from here and
you can see right now bitlocker is on so
like we can remove
bitlocker from this screen and if you're
wondering where it is it's under control
panel
system security bitlocker drive
encryption i could easily just say
turn off bitlocker to disable bitlocker
or if i wanted to i want to back up my
recovery key so i don't want to type all
that in again
by all means save it to a file or print
it out and have it on paper if you
prefer
i highly recommend signing and or saving
it to your microsoft account
or putting it on a usb drive these are
the easiest because then you can easily
just
import them and you never really lose
them but if you're really good at
keeping paper
i'm terrible at it that's why i prefer
the first two options
i just pick pick your poison here and
that way you can easily get into your
system
now before you go i will say i've had
three laptops in the past month or two
come in to me with this in feature
updates can trigger this recovery
so anytime a system goes through a big
update this can
brick your laptop basically because
you're unable to get in
also i saw this on adele hp lenovo
and a variety of different ones out
there so those are the three that i've
seen it on as
those laptops have been brought to me
and like hey
i don't know what the password is so be
careful this is how you recover it
and hopefully this helps somebody out
there let me know in the comments
and as always i'll see you in the next
one