everyone this is sim from your sick
studios today in this video I'm gonna
show you how to get your PlayStation 4
account back when you forgot your
password and your email address so let's
go ahead and jump into the video right
now so you can't sign into your
PlayStation 4 account and play your
games what happens when you forgot your
password and your sign-in ID which is
your email now this is the way that I
find my email address sometimes when I
forget it on a Playstation 4 account
that I just created I can go ahead and
try to sign in and my email address will
be populated in this field right here it
says PlayStation 4 sign-in ID so this is
one possible solution that you can go
ahead and find your email address and
then just do a standard forget your
password or password reset from here
what if you don't have access to that
email address anymore well there is a
way that you can fix this solution let's
jump over to my computer or if you have
a phone you can also follow these same
steps let's go ahead and type in a URL
right now and go to PlayStation comm
and select enter once you go to
PlayStation com go ahead and go to the
Help section it'll pop down this window
and go over to help and support once
you're on the help & support page scroll
all the way down to the bottom of the
page and under here we will have an
option that says contact support let's
go ahead and select this and it will
take us to the contact support page and
under here we will have various options
to contact PlayStation support they have
Twitter a live chat and even a telephone
number now if you're gonna go ahead and
live chat with Playstation support right
here it will be available Sunday through
Saturday 8 a.m. through 8 p.m. Pacific
Time so there is a large window of
opportunity to go ahead in contacts
PlayStation support through the live
chat and here is the English and French
Canadian support line right here for the
telephone and if you're in a different
region and you do not want to contact
the American line go ahead and go to the
bottom of the page where it says visit
the PlayStation Country selector page
and you will be able to bring up your
own region so go ahead and call
PlayStation support provide them your
information they may want to know
questions about your name your address
then if you had any security questions
your council serial number and you
previous passwords that you may have had
so make sure you have some answers for
those questions already thought of and
available to you now what I really like
is the champ let's go ahead and select
the chat option right here so when you
press the chat option this page will pop
up and you'll have a bunch of different
options like reset my password request a
refund PlayStation now Sony account help
so let's go ahead and select that option
and they'll give you different options
like change online ID password reset
help you step verification suspended
account let's go ahead and select
contact us and you will have to type in
your name
an email address now if you can't think
of the email address associated to your
account just go on and type in a
different email address and then go
ahead and put your PlayStation ID in
here and then you'll be taken to a queue
where you can go ahead and contact
PlayStation support and you can go ahead
and type in your message right here and
I'm talking to Daniel E and Playstation
support should be able to help you just
go ahead and make sure you have all that
information available to you at the time
so you can go ahead and provide them the
answers so if you did go ahead and
forget your password and your sign-in ID
slash your email this would be the best
way to go about getting your PlayStation
4 account back go ahead and go to
PlayStation comm contact PlayStation
support and you'll be on your way a
plain playstation once again this is Tim
from your 6 studios
if this video did indeed help you out go
ahead and leave it a thumbs up and
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