can't sign in to your microsoft account
or reset your password
if you haven't set up two-step
verification here's how you can recover
it
go to aka dot ms
account recovery enter the account you
want to recover
note if you haven't signed in to your
account in more than a year
the emails and files tied to that
account cannot be recovered
inactive accounts expire after two
enter an email address you have access
to
then enter the captcha select
next we'll send a code to the email you
provided
enter the code and select verify
then enter your information to help
verify your
you
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a few tips to get you back into your
account
one collect information about your
account before you start
this means things like contacts and
exact subject lines for outlook or
hotmail accounts
your console hardware id for xbox
accounts
or your skype id and names of contacts
for skype accounts
two think about when you created or last
used your accounts
your information will likely reflect
that three
answer these questions from a familiar
device and location
and four enter as much information as
you can
it's okay to guess wrong answers won't
count against you
after you've answered them select next
your information has been submitted we
will typically respond within 24 hours
if approved you'll get a link to reset
your password
if your request isn't approved we'll let
you know by email
you can try to recover your account
again up to two times each day
you might remember something that can
help verify who you are
note to ensure your account's security
microsoft can't access or help you
recover your accounts
but until you get back in nobody else
can access your account either
your information will stay secure
if you ultimately cannot recover your
accounts you can create a new one
at accounts.microsoft.com
need more help go to
support.microsoft.com
accounts
you