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What to do if you can't sign in to your Microsoft account | Microsoft

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can't sign in to your microsoft account

or reset your password

if you haven't set up two-step

verification here's how you can recover

it

go to aka dot ms

account recovery enter the account you

want to recover

note if you haven't signed in to your

account in more than a year

the emails and files tied to that

account cannot be recovered

inactive accounts expire after two

enter an email address you have access

to

then enter the captcha select

next we'll send a code to the email you

provided

enter the code and select verify

then enter your information to help

verify your


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