are your channels on dstv still not
showing after you've made payments
you have nothing to worry about because
in this video guide i will show you
how to reset your dstv smart card after
renewing your subscription
welcome or welcome back to cablewaytech
i am josiah na
one of our subscribers recently sent us
a message saying i renewed my
subscription
yet dstv is only showing me channel 100
that is dish channel
well
from time to time
customers face certain errors displayed
on their screens
and as the case may be
the most popular error among subscribers
of this giant satellite tv provider is
that payment confirmation sometimes
propagates slowly
so when this happens you will only be
allowed to watch channel 100 while other
channels will show something like this
all right
so whenever you see that message on your
screen
after subscription
simply reset your decoder
with any of these three simple methods
note
before carrying on with any of the
methods i'm about to show you
make sure that your decoder is powered
on
the smart card
is intact
and it is kept on channel 154
method number one
reset your dstv decoder using sms
after making payment and you wish to
reset your dstv decoder using sms
ensure that you have at least 10 era a
time on your sim card
send reset
followed with smart card number to
3333 if you are in nigeria
for example
if your smart card number is
0 1 2 3 4 5 6 7 8 9
then your
sms should be
reset zero
one two three four five six seven eight
nine
to thirty
three three three
although the sms format is the same for
other african countries
but the number to which you will send
the message to
vary from country to country
for instance ghanaians are supposed to
send that same message to one 1779
if you are watching me from other
african countries kindly get your
country's number here
or
you can as well check this video's
description
method number two
reset dstv decoder online using my dstv
app
you want to see how this is done
let's jump right in
okay
to clear your e16 or e17 error
on your dstv using my dstv app
you have to download the app of course
you have to download the app first
now i believe you already know how to
download an app on your app store or
your play store if you don't
i don't want to bore you with how
you have series of videos on youtube on
how to download any app so after
downloading the my dstv app this is the
app tab on the
app
and it will take you to where you have
to select your country
select your country
i am in nigeria so i will simply select
nigeria
after that you will be taken to where
you have to fill in either your username
or your mobile number
the same username or mobile number that
was used while registering your dstv
account
so
i personally prefer using the mobile
number because it's
it's response faster than the surname
so i
am typing my mobile number now
3189 when you are through with that you
now tap on smart card number
you now tap on smart card number
the smart card number here is the same
thing
as your iuc number in fact that the same
thing
just different names so you tap here and
input your iuc number this is number you
can find at the back of your dstv
decoder
and
you can also find it on your television
screen as long as your channel is not
playing
among the things that is written there
is your iuc number just check your
screen now you see iuc number written
there
please note very important before before
before you even begin
the process of um
clearing up this error on your dstv
account you first have to make sure that
your dstv decoder is on
make sure that you've powered your dstv
decoder on and then keep it on channel
154
channel 154 before you even begin this
process
so simply type in your iuc number here
or your smart card number seven five
five
two
three eight
nine
six three
five that is my iuc number then you
click on sign in
okay
you are asked would you like to log in
faster next time use fingerprint now i
say yes
like bit that thing
okay wait for it to load
okay um this is an advert from ds tv you
click on x it will take you to the main
menu of my dstv application
so since we are here to clear error e16
or e17 you simply tap on fix
here you have
fix
tap on fix
tap on fix
then
you tap on
this box here select your arrow
select the arrow on your screen
that is the box you're tapping select
the arrow on your screen you tap on that
box
now error e16 is the first option that
you can find here select an error code
e16 this is it
so even if your the dstv decoder is
showing e17 you are still gonna
press this very um option
click on there
then you have it here fix it
you have it here fix it
fix it
click just simply click on fix it's
fix it
[Music]
okay you have this option here your
fixed error request has been submitted
okay if your error persists after five
minutes please contact customer support
there's a customer support um line
for nigeria
so this is how to play
aero e16
using
the my dstv application
method number three
reset your decoder using ussd
this method works well with mtn
simply dial star 2 8 8 star 2
and select one for dstv
enter your smart card number to confirm
your account
select the option that says fix errors
select the option for e16 error
and confirm your operation
then wait for few minutes
and the channels on the package you
subscribed should begin to play
all right
i hope this will help you to solve the
common challenge of making payment for
your dstv subscription without enjoying
the channels on that package you
subscribed for
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till i come your way again next week
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