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your lg front load washing machine was
designed with the safety locking feature
to protect you and your home from any
injury or damage if the machine is in
motion the door will lock automatically
to prevent access to its moving parts
if you stop or pause the cycle the door
may remain locked until it is safe to
open
this video will help you recover from a
locked washer if these scenarios were to
occur
if the water level is too high
if the water temperature is too hot if
there is a brief power outage your lg
washing machine is equipped with the
sensor that detects washer operation as
well as water level and temperature when
the washer is running a cycle the door
will automatically lock to prevent
injuries
however if you need to stop the washer
for some reason during a cycle the
control will keep the door locked if the
water level is too high
or if the water is too hot
if you are experiencing a locked door
and the water level is high inside the
drum run a drain only cycle to drain the
water from the drum
to do so
power on the machine
press the spin speed button until no
spin is selected
and then start the cycle
this will activate the drain only
function on your lg front load washer
once the water has drained pause or stop
the cycle and the door will unlock if
you are not able to run the drain only
cycle another way is to manually drain
the tub by unplugging the drain hose
located behind the access panel on the
lower front of your washing machine
be sure to grab some shallow pans big
enough to collect the water it will be
an excessive amount of water so proceed
with extreme caution once completely
drained
plug the hose and re-insert it back into
place this will also allow the door to
unlock
if the water in the tub is too hot for
the washer to unlock the door simply
wait for the washer to cool down and the
door will unlock
if the washer has cooled and there is no
water inside it
and it is still unable to open
unplug the power cord and wait three to
five minutes
the door should open normally
if a brief power outage were to occur
the door will remain locked until the
next time it is powered on
if the power outage lasts longer than
three to five minutes the door will
unlock automatically
thank you for watching our customer
support videos
and we hope you enjoy your lg experience