How to unlock domain user account
Help Desk Tier1 Active Directory User Account Unlock and reset password
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hello my friends my name is urban also
known as : in today's video I wanted to
talk about Active Directory user
accounts and also touch on call handling
the reason we're going to tackle Active
Directory user accounts is because we're
going to have a situational phone call
in which we will have to look up user
account reset their password or maybe
even unlock their account this is kind
of tying in with my previous video on
how to handle a helpdesk tier 1 phone
call and if you'd like to check that out
there will be a link in the description
and also linked in the top right hand
corner as well so let's go ahead and
look at what happened during this phone
call and then we're going to stop it in
real time and then I'm going to show you
what happens on the back end so meaning
that what is going on with the person
working helpdesk while they're talking
to the user thank you for calling tech
support my name is Irvin what can I
assist you with today
hi I for some reason I can't login to
Outlook Outlook keeps asking me for a
password I don't know why I I'm not sure
what's going on sure does it does it
give you an issue whenever you try to
login anything else or is this just this
specific system oh let me let me try I
think it's just Outlook but I'm not sure
I don't even know why it keeps asking me
for the password then I think he's just
stopped look let me try something else
oh yeah yeah this yeah this other system
is also giving me problems it keeps
asking for the password I don't know why
I did have more trouble like I may have
like mistyped password this morning okay
well no problem oh yeah let me look up
your account
what is your login ID for this my login
ID is urban underscore see a and ok all
right I got it pulled up here alright
let's pause that for a minute now we
know the name of this user so let's go
ahead and look it up in Active Directory
to see what's going on with his account
but before we do that please take one
second to click
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second I really appreciate it thank you
so much all right let's go ahead and
open up Active Directory and within
actor directory on the left hand side
you can see a folder it's called users
if you select that if you select users
you can see that bunch of different
users and groups show up in there so you
can scroll down and look for that login
or the person's name however the easiest
way to look somebody up is if you
right-click the users folder and select
find in here you can stipend the name of
the user and he said Earvin underscore
CA and so it's gonna click find now and
here it is we found the user we can
simply select it double click it and it
should pull up users account so let's
see what's going on with that he said he
can't log in so the next thing we're
going to look up is the password so
we're going to click on the account if
we suspect that user is locked in the
account tab here we can simply click on
the check mark like this where it says
unlock account select apply or ok and
deaths will unlock the users account now
we can get back to them and let him know
to try again it wouldn't take my
password I recently changed it I think I
changed it like a couple of days ago so
I may have mistyped it a couple of times
is that why oh yeah that makes sense so
uh-huh well if you miss that password
once you don't want to keep trying it
usually locks out after you try more
than three times but it's not a problem
I can unlock you would you like me to
reset the password as well or do you
just want to give it a shot without me
every set if you can if you can unlock
me they'll be great I'd like to see if I
can because I don't feel like changing
the password again you know how it is
it's like you tried to like come up with
the new password and then it it's like
you just didn't that are trying to
figure out which one do I want to use
this time like you know so yeah if you
can just don't lock me that would be
great okay no problem I have it down
locked right now when I wanted to give
it a shot to see if it
all right hold on let me let me try this
here okay I I think I'm good now outlook
came up now and it's a-okay it looks
okay my new here emails are coming
through okay great that's good I thank
you so much I appreciate all right no
problem no problem
I'm glad to help I'm glad that worked
out for you is there anything else I can
help you with today no that is all thank
you so much we appreciate that no
problem my pleasure thank you for
calling tech support you have a
wonderful day you too bye but well there
you go my friends this is how you fully
handle a helpdesk all in which you would
unlock use your accounts of course there
are other things you can look at if you
go to the account you can make some
changes to it when it related to
password if you want to change their
password you can change it here if you
select user must change password at the
next logon there's something what I
would highly recommend in a business
environment so this is a part of
security you want the user to have their
own password so I highly suggest that
you check user must change their
password at the next login because after
you change it you give them a temporary
password they should be able to set
their own in order to change the past
where we have to go back to the users
folder and then find the user and then
right-click it and then select reset
password however this is kind of counter
point to what I said earlier that you
know if this is populated with thousand
thousands of users it may not be easy to
find however if you do right click on
the users folder select fine and do the
thing I told you earlier is to type in
Irvine CA n so we can find this user
here since we found that already we
don't have to dig through the actor
directory a lot of people actually don't
show this on their videos when they show
how to reset the password is that now
since you already found that you don't
have to dig in kind of like you know
your eyes are starting to dry out
because you're trying to find
user you can just find it here and then
right-click and reset password and we're
going to change the password to
something temporarily and then again
make sure this is checked user must
change the password at the next login
and then if their account is locked as
well you can check that as well and then
just click OK and now it says the pastor
for Irvine has been changed alright guys
I hope you find this video useful please
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comments below
thank you have a good day bye bye
