if you incorrectly enter your passcode
too many times your iphone will be
disabled
to unlock a disabled iphone we will show
you two methods
one using find my iphone and one using
itunes
both methods require a computer
first open the find my iphone website in
any web browser
log in using your apple id and password
find your iphone in the list of devices
in the drop down menu at the top of the
screen and click on it
click erase iphone
then click erase to confirm
after it's erased it'll be returned to
its factory settings and you can follow
the directions to restore the iphone
with a recent backup
this is a factory reset and you will
lose your apps and data
you can restore your apps and data from
a backup
for this method you will need a computer
with itunes installed and a cable to
connect the phone to first start itunes
on your computer then turn off your
iphone then put your iphone in recovery
mode apple has a helpful article for how
to do this depending on your iphone
model it's linked in the description
below it involves pressing certain
buttons and plugging your phone into
your computer
you will know your iphone is in recovery
mode when you see a white laptop and
phone charger illustration appear on a
black screen
on your computer itunes will ask if you
want to restore or update your iphone
choose restore
after this process completes your iphone
will be reset to its factory conditions
then follow the on-screen instructions
to restore your iphone with a recent
backup
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