How to unlock disabled iphone with computer
iPhone Disabled -- How To Unlock Thru iTunes and PC/Laptop (Part 1)
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keep it simple phone tuck here with an
installment the how-to series and we're
going to talk about how to get your
phone undeceived
disclaimer before we begin this video
please keep in mind that you're going to
hear me say this over and over again in
the video also but if you do not have a
backup through either iCloud which
iCloud if you're not familiar with that
requires a Wi-Fi connection you can
backup your phone through iCloud in your
phone settings so if you don't have a if
you don't have a backup through iCloud
and you would know if you would have
done it because you would have set it up
to make sure that it would be backed up
for you automatically or if you've never
connected to your phone to iTunes before
and have done and iTunes backup because
that's an alternative Apple has two ways
you can back your phone up I mean it's
it's awesome the way that they have it
set up but you have to make the effort
to do it
iTunes is the other method you connect
your phone to iTunes you're signing the
iTunes with your Apple ID you go through
the prompts of actually backing your
phone up so some people prefer to do it
that way so if you don't have a backup
by either of those two methods you're
going to lose your information so please
just keep that in mind but at the same
time you're going to be able to get
access to your phone again so there's an
upside to it so please keep that in mind
before we continue with this video so if
you're seeing this message then you
would have forgotten your iphone
passcode or maybe you're thinking you're
putting in the correct passcode but it's
just not going through so you get five
tries initially the plan your passcode
and then if you get it wrong the sixth
time then you'll see the iPhone that's
disabled message and it will start out
to try again in one minute then if you
miss it again try again in five minutes
if you miss it again try it again in 15
minutes and I think you basically get
from the time you first get locked out
and it says try again in one minute
you'll get ten tries
and after that tenth time if you get it
wrong from there you're going to be
locked out completely so when you're
locked out completely what do you do
well you have a couple of options to get
your phone a lot but it may or may not
be convenient depending on what
resources that you have I'm going to
show you in this video is one of those
options and that is how to connect your
phone to iTunes using either your PC or
your laptop not going to wait for this
timeframe here I just want to show you
here for this video how to do this step
here as far as unlocking your phone
through iTunes alright first thing we're
going to need is your PC or your laptop
and you're going to need the iTunes
program and if you have the iTunes
program already on your computer or
laptop your PC or laptop you're going to
see this icon here so you're over they
have a delta installed you don't already
have iTunes installed then you'll want
to go to iTunes comm so open up your
internet browser and type in iTunes comm
from here you're going to screen it look
something like this and you want to
going to click on where it says download
and blue in the upper right not quite
the corner there but you'll see that
where it says download right from there
where it says download now you'll click
on that next of course you can choose
those two little check marks where if
you want the itunes updates or going to
be kept up to date about other Apple
products since I already have the
program on my computer from there
basically you're just downloading and
installing so hopefully you're familiar
with that process but if not just follow
the prompts you'll see it's going to
take you to the steps of course you're
going to want to have an internet
connection also I didn't mention that
here in the beginning but you you have
to have a high-speed internet connection
in order to be able to complete this
step here also in unlocking your phone
when it's disabled so please keep that
in mind you have to have
a high-speed Internet connection as well
as the iTunes program installed on your
computer all right once you have the
program downloaded and installed if it's
the first time and since it would be the
first time actually since you've
downloaded installed it you should get
some sort of prompt asking for your
Apple ID now this is a part that's
thumbs love my customers because not
only will they forget their passcode but
then they won't know anything about
their Apple ID so hopefully you have
that information if you do not there's a
specific website it is I forgot
apple.com and you can follow those steps
to hopefully retrieve your either your
Apple ID or your password for your Apple
ID but you'll want to have the same
Apple ID you're going to be signing in
that is with the same Apple ID to iTunes
as what is on the phone that you are
trying to unlock now if you already have
the iTunes program on your computer like
I did you're already signed in and so
you're just going to go right to this
screen here like when you open up the
iTunes program is just going to take you
to well one of these screens within
iTunes it's going to open up the program
it's not going to ask you for your Apple
ID
all right next step we're going to power
off the iPhone completely that's right
we're going to power it off completely
so let's go ahead press and hold the
power button slide to power off wait
about 10 to 15 seconds maybe 20 seconds
it'll be off completely
next take your USB lightning cable that
Apple provided you
plug into the charging port and then
plug in to any open USB port on your PC
inline it's kind of my pcs going to bury
underneath my desks on down here but
this is one open port that I can easily
access so go ahead and plug in that in
oddly enough sometimes will happen when
you first plug it in is that your iPhone
will automatically turn back on that's
what happened in this case for me so
we're going to go ahead and turn it off
again if your phone turns back on
because again my phone just
automatically turned on and brought me
back to this iPhone is disabled screen
if yours phone is turned off great but
otherwise let me turn this off again
okay may also see a little pop-up
message when you first connect your
phone to your computer within the iTunes
program that on your phone but on the
itunes program and it will say something
like your phone has been locked out
completely
etc etc so just go ahead and ignore that
message because we already know that
your phone is locked out and that's why
we're doing these steps ok so we have
our iPhone connected to our PC we have
the iTunes program we're signed into
with their Apple ID and we have our
iPhone turned off in fact let's just
double check it I'll press on the home
button and it's definitely turned off
all right so here's what we do now we're
going to press and hold the home button
we're going to hold the home button
until we see something special on the
screen here and it will also see
something on our PC screen while we're
holding the home button we're going to
press and hold the power button let's
just hold them both we're hoping to see
on the phone is a little iTunes symbol
with a little lightning cable symbol
keep holding it
so you can see it takes a little while
perfect that's what we're looking for
you can let go of those two buttons and
this is a screen that you should see
here on iTunes on your PC or laptop now
let's put that in focus and a pop up
message it talks about we see an iPhone
that requires to be updated or restored
and so you just want to go ahead and
click on restore this little pop-up
message now please keep in mind I didn't
mention this in the beginning but if you
did not have your phone backed up before
then you're going to lose your
information so if you never come back up
your contacts backed up your pictures
etc all that's going to be erased but
the good news is is that you'll be able
to use your phone again we'll have a
halt to video on that topic as far as
how to back those things up on your
iPhone but in the meantime let's go
ahead and restore and update apparently
my phone needs an update also so that's
like I might have both options you may
just have the restore option but that's
what we're looking for is to restore the
phone
I'll go ahead and click next you may not
get this but apparently I miss an update
on my phone here so go ahead and agree
okay from here we're just waiting so
this is what I'm seeing on the screen
right now just as iTunes downloading the
software for this iPhone and restore
once the download is complete that could
take a while so just be prepared for
that and just to show you what you'll
see on the iPhone will really not much
same thing we looked at before when we
initially got into this recovery mode in
the upper right corner of the itunes
program that looks like about the only
indication that something's going on oby
caught that because it disappeared it
was a little circle going around in the
round show I like there's something
going on and you can see at the top
there in the middle it talks about
extracting software so you'll know that
there's something going on at least
anyways just add this step here because
it happened to pop up on my computer if
you see anything like this the iPhone
could not be restored and unknown here
and it gives you an error code click on
more info it's going to tell you what's
going on in my case I did not have the
latest version of iTunes so what I'm
going to do is go ahead and install that
right now and then we'll be able to
complete this process otherwise if you
have the latest if you have the latest
iTunes you're not going to run into this
problem in case you do run into the
problem that same error message that I
got which in my case was error message
number 14 if you want to update iTunes
of course have the iTunes program open
and signed in to it click on help click
on check for updates and you'll get that
pop up there and just click on download
iTunes and go from there alright so
while that is installing I do apologize
for that but maybe it will help folks at
least that run into this same problem as
they're trying to go through the process
of restoring their iPhone
we're going to let this do its thing I
think would have to restart my computer
once it's done so it's going to take a
little while what I'm going to do is
attempt to pick up the video from where
we left off because where we left off
the phone was supposed to be restoring
the operating system that's what it was
doing here in case I didn't mention that
or he didn't catch on to it so it was
restoring iOS to the latest version or
to the version that was on your phone I
said the latest version just in case
there is a newer version that came out
and you didn't update it yet your phone
is going to automatically install that
also but that said we'll pick it back up
at the point where the phone is starting
to restore iOS and we'll see what
happens after that point all right so
we're picking up from where we left off
earlier in the restore process now we're
actually and successfully getting the
restore process going so you will see
this on your phone it'll automatically
turn it on you'll see it's kind of
progress meter going across there while
on your computer screen you'll see it
say in the iTunes program at the top in
the middle restoring iPhone software so
you'll know what's going on if all goes
smoothly your phone is unlocked once you
see this screen because you're just back
to the welcome screen now just like it's
the first time that you started to your
phone up the first time you power it on
the first time you got it and you
started using it here you can either
detach your phone and just complete the
setup process or if you prefer and
really you would maybe just want to do
this if you know that you have an iTunes
backup that you can restore to your
phone you can go to iTunes and complete
the process go through iTunes and
complete the process as an alternative
now again I stress alternative instead
of going through the steps on the phone
directly you can also go through iTunes
to complete your setup process so when
you come to the
screen you will first sign into iTunes
you'll be prompted to do solely by using
your Apple ID and you'll see a screen
it'll say something like activate your
iPhone this is if you choose to do this
through iTunes you don't have to but if
you do your phone stays connected to
your PC you sign in with your Apple ID
you'll come to this screen here and you
have the options either set up as a new
iPhone as you see there or if you have a
backup that you can use from your iPhone
you can restore that backup
