unlock

Digilock Troubleshooting

troubleshooting applies to all DK Series

models and a s and H security levels

lock indicators to help if while trying

to operate the digital equipment one

beep and one flash of the LED light this

is an invalid code or key indicator

meaning either an invalid code or an

unregistered key was used to operate the

lock to correct enter either a valid

user code or insert a registered key to

the key slot on the front of the digital

Ock if the lock operates with any code

or operates with the C button followed

by the key symbol button this is an

indicator that the lock is not

initialized follow the D K series

initialization guide for instructions on

initializing the digital AK if while

trying to operate the lock units two

sets of three beeps this is a low

battery indicator and signifies that the

batteries require replacement

immediately for optimal performance

didja lock requires premium alkaline

batteries please note if the low battery

indicator is heard while trying to

access the locker with a user code or a

DA user key and the lock does not open

both the manager bypass key and

programming key will supply bypass power

to the lock unit if while trying to

operate the lock emits 10 rapid beeps

this is a binding indicator to relieve

binding press firmly against the locker

door while using a valid code or

registered manager bypass key for Locker

access if binding continues the locker

door may be misaligned with a strike

plate adjust the strike plate and/or

door hinges to alleviate the binding

problems and solutions if there is no

audible feedback heard when pressing the

C button there are four reasons why this

may happen the lock is in sleep state

has a poor pin connection is over

tightened or has dead batteries

let's start with sleep state if the

wrong code was entered three times in a

row then the tamper guard may be

activated and a lock is in a sleep state

wait three minutes and try again or use

a registered manager bypass key for lock

access poor pin connection the lock may

be experiencing a poor pin connection

causing power loss try removing the lock

from the door and reinstalling it over

tightened to determine if the lock is

over tightened on the door try loosening

either the mounting screws or locking

nuts

afterwards press the C button if there

is audible feedback this is an indicator

that either the mounting screws or

locking nuts were too tight refer to the

installation manual for proper lock

installation instructions dead batteries

to determine if the batteries are

expired you must use the manager bypass

key that has an external power source to

power the lock simply insert a

registered manager bypass key to the key

slot for 30 seconds

remove and immediately reinsert the same

key to unlock the lock

note that the programming key will also

supply bypass power to the lock in case

of battery failure