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HP Computer Password Recovery and Tips: HP How To For You | HP Computers | HP Support

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Steph: Hi and welcome back to HP How To For You.

I'm Steph and this is Bill.

And every two weeks we bring you tips, tricks and how to information,

based on what you want to hear about for your HP products.

Bill: And today we are going to talk about a question that we get a lot.

Steph: A lot.

Bill: What do I do if I forgot my password?

Steph: That's right.

We get this question all the time and it can be pretty frustrating.

So what do we do?

Bill: Well, there are a few things to keep in mind.

The first thing is to figure out what type of account that you have.

Is it a Microsoft account?

Or is it a local PC account?

Steph: Well, how do you know what type you have?

Bill: Well, if you log on to your PC using an email address,

you probably have a Microsoft connected account.

If you log on with a username or your name, you probably have a local account.

This is the first step because password recovery methods are different,

depending on which type of account you have.

Steph: Okay, that makes sense.


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