today i am going to
troubleshoot this tcl
smart tv issue
it is a 4k tv so
the issue is
when i turn on the tv
okay i power on the main switch
and
then when i press the
power one key on remote
turn on with the tcl logo
but stay on this screen it is
in the light blue color screen
so the backlight is working
but for some reason and the tv is not
started so
after few a
second it restart automatically
okay you can see the backlight
still the backlight is working
now it's it's almost one minute see
it turn off automatically
now it's restarting with the tcl logo
so this is the issue i'm guessing the
the issue is in the
tv software so first of all i'm going to
do a hard reset
using this method first
turn off the main power
then find the
power button on the back side
of the tv you can see it here
so this one the middle one
middle button is the power button so
now i already turn off the main power
switch
here now uh press and hold
this power button around
20 seconds press and hold the
button
okay now it is around 10 seconds
15 seconds
now it is 20 seconds so release the
button
then power on the
main switch okay now
see what happens
okay now i'm going to turn on the tv
using the remote power button
okay see the tv start with the logo
still you can see the backlight
but it seems the the issue is not fixed
so i think we need to try
with the firmware update
so i'm going to do a firmware update
uh actually it is not update
i'm going to do a firmware installation
using a uc usb drive
see again it
please start the tv so the same issue is
still there so i'm going to
install the latest firmware on this tv
using usb drive
so let's see how it works
so that is the first step you can try
to fix any firmware issue
and so i'm going to
do the next step because that
procedure does not work for this tv so
this is the
the model number of this tv is 60 e
6000 us so i'm going to download the
levant or the matching firmware for this
tv
and
going to upgrade the uh install the
firmware
uh to see what happened
so this is the firmware download
site for the tcl
smart tvs so i will add that this
link in the description so
here you can see
there are a lot of four different models
so
i'm going to search for that
model number
so this is the tv
60 6000 us
so it has a
latest firmware which release in 2018
so this is the version 6
version 614
so it has the instructions to
update the firmware but
this is the way uh
normally you can do this the firmware
update
if the tv is working you have to go to
the
menu and go to system and go to software
update
then update the firmware through the tv
menu but
in our case the tv is not starting so
we have to follow a different step to
install the firmware not update the
firmware so
i'm going to do that using a use usb
drive so
one important thing so if if you
download this
file see
it is a bin file so
they provide the bin file actually you
can use this
bin file to upgrade the firmware as they
mentioned in the site but
for some reason this
in this tv we are going to do a
fresh installation complete installation
because the tv is not turning on
so you can't use this bin file to update
the
install the firmware so what i did i
downloaded the
img file
so this is the file they provided in the
site
it is version 614.bin file
but unfortunately we can't use that file
to install the firmware
but definitely we can upgrade the
firmware if
the tv is turning on so
if the tv is working then we can update
this
firmware but in our scenario we can't
turn on the tv so i'm using the
img file to do a fresh
installation so i downloaded this
zip file inside this we can find the
[Music]
img file
so i'm going to extract this
yes see this is the file it is update
dot
img file um
so i'm going to use this img file
to do a fresh
firmware installation
so first of all
i have a usb drive
so this one i'm going to format it
you need to format the usb drive
you can select fat
fat32 or ex fat
format you can't use ntfs
because that format is not
supported for the firm the tv firmware
installation so i'm using fat32
and it doesn't matter whether you use
quick format or not if in case that
quick format
does not work just uncheck this check
box and try again so i'm going to use
quick format because it is fast i can
format the usb drive
very fast if i enable this one
okay so it will ask for the confirmation
to delete everything in the usb drive
okay
now it format the drive format completed
and
so this
is my usb drive so it is empty now
i'm going to copy
this file
into usb drive
okay
so it is not a
big file it's around
it is around 400 mb
size so
the file is still copying
okay few seconds remaining
okay copy the file so if you open
the usb drive you can see
that update img file is there so i'm
going to
eject
the drive
okay okay now i'm going to lock the usb
drive in this
usb port so
you have to use
the one which named as service
so i'm going to find it
so this one you can see the usb 2.3
service so you can't use this one of
this
usb board for the software installation
from the installation so you have to
choose this
the service one
okay this one so i'm going to clock
okay so i
connected my usb drive into the service
port now
what you need to do
first of all turn off
the main switch
i already turned off that then
press and hold the power button
again for few seconds
to do a complete reset
if not sometimes the firmware update
will not
start okay now release the button
now turn on
the main switch then
press and hold this power button
don't release the power button until the
firmware
installation is started so i'm going to
press that button
and press and hold now see the screen
okay see now it is started the
firmware update
so remember this step again you have to
choose
the img file not the bin file
you can't update install the firmware
using the bin file for this tv
so i use img file actually that ing
file is little bit older version
then you can after you fix the issue
you can go to the tv menu
and go to the software update menu
and then you can use the bin file to
update this
firmware into the latest version first
of all i'm going to
install the firmware using the img file
see
remember to follow this
instructions you cannot remove
the usb drive during this installation
and don't
turn off the power it takes some
time to finish the
software installation
okay now you can see this message that
means the software update
is successfully finished
now the tv turn off automatically and
restarting automatically
first of all go to the settings
menu by pressing the settings key and
within the settings menu
in picture menu go to
[Music]
contracts
okay now you are in the contrast menu
just uh
now you have to press 9735
keys quickly 9735
okay then this uh service
menu will be appear on the screen now
you have to select the
reset shop and press
the right arrow to do the
reset shop it will reset the
the application on the tv
now you is you can see that wait message
it is okay now
now you can do the initial setup for the
smart tv function select the language
select the country here you can select
home because you are going to
use the tv at home
and if you need you can sit
set to a internet connection here
for now i i will skip that step
i don't want to set up the network
connection for now
so it will ask for the confirmation
whether you really need to skip this
step
so select yes now if you need you can
scan the tv
channels i don't want to do that for now
uh then you can set the date and time i
don't want to do
that as well okay now if
you finish this uh the set initial setup
so now
the tv is ready to use so
you can see all the applications are
there
so the issue was in the
software so now
you if you go to the
settings
and go to systems
and software update
here you can see the version you
installed
it is a
old version of software so it is
version 498
actually the latest version which you
can find in
tcl site is version 614
you can download the version
614 bin file from the tca site
and then you can
copy that file into the usb
drive and
you can follow this step to upgrade the
software you can select the
pi usb here
you can update the latest version