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welcome back guys so today on this video
we're talking about Chase Bank and more
specifically we're gonna talk about how
to order a replacement chase debit card
so let's go ahead and talk about this
first off if you're not familiar with
Chase Bank it is one of the largest
banking institutions in the US I'm not
sure if they are the largest if you
happen to know be sure to leave a
comment below but in this video I'm
going to talk about how to get a
replacement debit card for your Chase
Bank account
so why would you want a chase debit card
replacement well for me personally I
went ahead and ordered one because the
debit card that I have didn't always
work with the microchip at the machines
so I would have to put it in take it out
put it in take it out and then finally I
would end up swiping the credit card so
to help avoid that kind of annoying
process there at the counter while
everyone's waiting for you
I went ahead and contacted Chase to
order a replacement card but my current
card I still have in my possession so
how do you do that well I have the chase
app as you can see right here so I
thought that that might be a good place
to start so I went ahead and logged in
to the chase app to order a replacement
debit card unfortunately I couldn't find
anywhere on there to order the
replacement debit card so what I did is
I went ahead and searched online and I
found out that you do need to log in to
the chase com website in order to find a
replacement card for your Chase Bank
account so that's kind of annoying and
not really convenient it would be nice
if you can order it through the chase
app especially since you can do things
like pulling cash out of the ATM I'm
surprised that you can't order a
replacement debit card so let me switch
over to the mobile website now right
here we are on the chase mobile website
if you don't know the web address be
sure to click the video description I'll
try to leave a link there but basically
here are the steps to different ways for
you to order a replacement card both of
them you do need to sign in so I'm gonna
go ahead and click sign in now all right
I went ahead and click sign on and then
the sign on screen popped up so you will
need to enter your username and password
I'm gonna go ahead and enter that in off
screen now all right I went ahead and
entered my credentials I'm gonna click
sign on now
alright I went ahead and signed in and
then here I am on the home screen so
what you want to do is go ahead and
click on the account that you want to
work in so if you need a replacement
debit card for
one of your chase accounts want to be
sure to choose that particular account
you're working in I only have one
checking account through Chase Bank so
I'm gonna go ahead and click on that now
and it's pretty easy just click on that
little total checking right there so I'm
gonna do that right now all right I went
ahead and clicked on that and now I am
in my checking account as you can see
right here on the top and what you want
to do is go ahead and click on this top
line it says things you can do so I'm
gonna click on that and it'll bring up a
drop down menu all right I went ahead
and clicked on that and what you want to
do is go ahead and go through this drop
down menu statements transfer activity
all of these different things you can do
through this option we're not going to
worry about that what you want to do is
click on account services I'm gonna
click there now I don't want any click
on that and then what you want to do is
go ahead and look down the second line
here it says replace a lost or damaged
card I'm gonna go ahead and click on
there now all right I went ahead and
clicked on that and then what you want
to do is go ahead and choose the card
that you need to have replaced so if you
have multiple cards with Chase like I do
then you want to choose whichever one
you need to replace so I'm gonna go and
click on that now alright I went ahead
and chose which card I want to have
replaced and I'm gonna go ahead and
click Next alright next you want to go
ahead and choose which one would apply
to you if your card is lost be sure to
choose that one if you don't have the
card in your possession for me
personally my card is not lost
however the chip sometimes works in some
day and doesn't so I'm gonna go ahead
and click on this so that way you can
get a replacement card which keeps the
credit card number the same however the
expiration date and the CVV number will
change so just be aware of that so I'm
gonna click this write you know my
current card needs to be reissued
because it's damaged I didn't click on
that and I'm gonna click Next alright
next this screen pops up and you want to
verify the cardholder name and then also
the address that is going to be sent as
long as everything looks good go ahead
and click on request card I'm gonna go
ahead and do that now alright and now
you get this confirmation screen at
saying the new card will come in a plain
white unbranded envelope and you will
need to activate the card once you
receive it so if you get a new debit
card it does need to be activated once
you get it in the mail and they're also
saying that you can use your existing
card until the new one arrives once you
get the new one then you want to destroy
the old card now as far as delivery goes
it will be here in about three to five
business
according to them so that's the first
way that you can order a replacement
card pretty easy the second way is by
emailing or messaging the bank so let me
go ahead and show you where that is what
you want to do is click this little menu
bar here on the top left I'm gonna click
there now once you're there then you
want to go to secure messages right here
I'm gonna click there now alright once
you're here then usually you can send a
secure message however the way that
Chase has been set up is that you do
need to contact them through a desktop
so or a laptop computer in order to
message them now once you message them
then you can respond through the app or
on the mobile website so what you want
to do if you want to order a debit card
by contacting them through their contact
form you do need to go onto your laptop
follow the same process except for when
you get here to secure messages you want
to go ahead and message them about your
checking or credit card let them know
that you are have the current card in
your possession and that you just need a
replacement if that's the situation for
you what will happen is once they get
that email notification they will
respond they responded to me so let me
click on over to that email letting you
know what they say all right so here is
the email that I received from Chase and
it says that we're processing a
replacement regard request and it says
the same thing that it says inside the
mobile banking website that it should
arrive within three to five business
days you have to activate the card once
you receive it and that the expiration
date and cbv number will be different
when I receive it in the mail so again
what I did is I went ahead and also
message them through the message center
and then they responded back letting me
know that they're gonna send out a
replacement card so that's two ways that
you can order a replacement debit card
through Chase Bank
if you know a different way be sure to
leave a comment below let the rest of us
know but hopefully you found the video
useful if so click thumbs up and I'll
see you on the next one
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