Troubleshooting the Joerns UCXTBED Ultracare XT Trendelenburg Full Electric Hospital Bed

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hi and welcome to this training video on

troubleshooting the ultra care xt bed

frame the objectives for this lesson are

to demonstrate ways for troubleshooting

the ultra care xt bed frame in order to

isolate the failure and ensure the

correct fix is made within this lesson

we will troubleshoot the control box

motors and staff control in addition we

will look at proper bracket installation

and other helpful tips that will make

your ultra care xt bed perform exactly

as it was designed to do what do you do

when a bed fails to articulate at one

single point the ultra care xt has four

motors that are all controlled within

the control box which is where our

troubleshooting will begin and end if a

motor fails to operate then the problem

either stems from a bad motor or faulty

wiring within the control box so to

isolate the problem let's first trace

the line running from the motor to the

control box or simply look in the users

manual which lists lines one through

four the control harness is green and

additional plugs that go into the

control box include the emergency

battery pack socket and the AC power we

will first test to see if the problem

stems from one of the motors or if the

problem is within the control box begin

by unplugging the bed then remove the

cover on the control box this can easily

be done with a screwdriver next let's

test the circuit to see if it is working

to do this unplug one of the motors that

is working correctly and place it in the

outlet that is failing to operate this

process will help to diagnose whether

the motor is bad or if the circuit

within the control box is what's causing

the problem if the motor fails when it

is plugged into another outlet well the

problem is with the motor but if it

works then the motor is good and the

trouble stems from within the control


you can test any motor in either of the

two high lobe ports but the high-low

motors they can only be tested properly

in the high-low ports to replace the

control box we will need to disconnect

all four motors the control harness the

battery cable and the AC power cord to

disconnect the battery cable use a

screwdriver to push down on the red tab

and pull out on the cord to release the

tabs to remove the auxilary battery

cable simply pop the C clamp up using a

screwdriver and unplug the cable then

remove the c-clip from the motor and

slide the control box off of the motor

now when it's time to reinstall the

control box simply slide it back on the

frame and secure it with the c-clip

begin by plugging in the battery cable

and secure it with the smaller c-clip

plug in the AC power cord and all four

motors in the control box if you need to

replace one of the high/low motors

let's first raise the bed to its highest

position if possible and unplug the

power cord from the wall outlet remove

the head and foot panels so that the

frame can be tipped on its side using

the needlenose pliers remove the ROO

rings and slide the clevis pins out of

each end of the actuator taking note of

the orientation of the pins as they must

be reinstalled in the same direction

discard used Roux rings and clevis pins

you will then need to disconnect the

cable running to the control box when

checking the staff control first ensure

that the staff control panel has not

been damaged

if nothing is visibly damaged then the

electronics running from the control box

they are going to need to be checked not

to do this disconnect the wires running

to the staff control and simply swap

that panel with another panel in your

facility if the swamp staff control

works well then the problem is with the

circuit board which is going to need to

be replaced however if you swap the foot

panels and nothing works then you will

need to check the patch cord which runs

to the staff control and if that checks

out fine then the only thing left is the

control box therefore that is what is

going to need to be replaced

the foot and head brackets they can be

placed incorrectly therefore let's

review the correct steps for placing

both of these brackets first lay the

panel on a soft surface the head panel

bracket is the longer of the two sizes

and then align the top two holes with

the bracket the bracket offset should

face up use the four screws to install

the brackets do not tighten until after

fitting the mounting brackets into the

bed sockets repeat the same process with

the foot bracket panels panels should

slip easily in and out of their sockets

another helpful tip to include might be

lubricating rivet points periodically or

if your point squeak well thank you all

for your time and if you have any

additional questions