hi this is travis with posguys.com we
have another ask posguys question this
one we've gotten from a couple different
customers the scenario is that their
receipt printer broke or something
happened with their POS system where
they have money stuck in their cash
drawer but they have no way to open the
cash drawer and they've also lost the
keys the easiest way to open the drawer
is to get a new set of keys or get a new
receipt printer how you identify your
key lock is well if you have a key it's
the number on the key so in this case
it's a posix drawer it says k04 you
would call up you need ask for key k04
that's if your key got damaged of some
sort I'm also on the lock they have the
same number right above it it says k04
so um that's how you find out your lock
number they the manufacturer also might
need your serial number your serial
number is typically on the bottom of the
drawer or on the back if you need access
to it quicker so your receipt printers
broken your cash drawer is set to
printer mode or to be someone locked
where you can't open it manually but the
key isn't preventing it from opening you
can get it open with a caster cable and
a battery like a 9-volt won't work you
need like a cordless drill battery this
is a battery from one of our UPS units
you'll take your cash drawer cable and
you'll what you're looking for is the
green and black wires so the other wires
in there don't matter what you're
looking for is the green and black wires
you'll take this and then you'll hook it
up to the positive and negative of your
battery it doesn't matter which one is
which they'll both fire the solenoid off
of the drawer so I hook the one end up
and I hope the other end
and then the cash drawer opens so that's
how you can signal the Cassiar to open
without the key assuming that it's left
in the printer mode version of the
drawer a lot of times people lose their
keys and they just have the catcher
constantly in that kind of printer
driven mode for more information to
order a new set of keys or for more
details on unlocking your cash drawer
please visit us at www.posguys.com