when I bought this phone I bought it
refurbished and unlocked because I
wanted to use a carrier that we're
getting a good discount on and it needed
to be an unlocked phone I was glad to
get it but after the first couple months
when I finally did switch carriers the
phone became locked and I couldn't use
it it just I got an error message that
said SIM not supported and it's not a
software issue it has to do with the
carrier it's a carrier issue well I
couldn't get it unlocked until finally I
did contact because I I it didn't have
carrier when I got it it was unlocked
already but mystery solved when I went
to AT&T as the carrier apparently it was
the previous carrier
I wasn't sure who was the previous
carrier but I thought perhaps it was
AT&T so I went to www.att.com/biz
a simple little wizard you can go
through unlock device and that's what I
did you'll need to know your IM e aí
number which is just basically your
phone's identification number and they
tell you to type in pound zero six pound
right on your device and the number will
come up you'll be able to enter it and
they will ask you for your contact
information so that they can then begin
the process of unlocking your phone for
you so that took several days and I just
got an email back that they are that
that process is complete and I should be
able to unlock my phone I'll show you
what the email looks like so in the
email there are very simple instructions
I am using a non eighty AT&T SIM
card so there's only two things I need
to do here
remove the old SIM card which already
did and insert my new one and complete
the setup process it should just happen
automatically let's see if it does so I
need to put in this new SIM card and in
order to do so you need a paperclip or
one of these little tools this came with
the SIM card that I ordered push that in
tiny little door ejects and that's where
the SIM card was gonna go alright it's
in let's see activation required dismiss
let's see if this works
[Music]
something happened
password and it says updated update
completed may take a few minutes to
activate
and now we're ready to enter the
information and hopefully it'll work
without a hitch and sure enough now I
can actually see my phone with a screen
saver and I can see my new server
I mean um carrier up here it's actually
working so I was able to unlock the
device even though it was needing to be
unlocked by a carrier I never used since
it had been unlocked and refurbished
when I received it so hopefully that
will give you a little tip to just look
for look through different carriers if
you don't know who the carrier was
before try some of the major ones 18 t
Sprint Verizon and go ahead and go
through their unlock wizard and surely
at some point you'll find the one to
unlock your phone hope this helps get
some comments below if you have other
pointers Thanks