so Samsung technical support can you
repeat what you just said go to the
service provider if you don't want to
provide it to you I understand Boost
Mobile Boost Mobile hold on ma'am ma'am
I'm speaking with the actual agent agent
agent from Boost Mobile can you hear me
sir okay
can you repeat what you said just a
moment ago that Samsung is the only one
capable of doing that can you repeat
that for me because that policy to route
that we how sir I cannot provide you to
code so between the three of us what am
I supposed to do you guys want me to
record on our end we cannot provide
examples or unwrapped devices a customer
you are the one who have the UM the
access for them we can only do some
troubleshooting on our end but not to
provide en route to the devices of the
customers okay boost boost customer
service uh so can you help me get that
one lock code okay all right so the call
to Samsung did that prove to you that
they can't unlock them and you don't
need to tell people that anymore okay
Samsung you're welcome to leave you can
disconnect thank you now
based on everything we know now what can
we do to get this phone unlocked
well how we need to get reading a lot
before okay let's do that
are you going to explain to them what's
going on or is this or will this be the
23rd time I have to do that okay who did
you speak with many no one change amigos
right now did you cancel this account
sir yes sir
all right and do you know that once you
cancel the account information about the
footage you need it for the system but
it would be my account information would
be but as far as I understand the
technology
you guys should still have information
on my account but none of that should
really be relevant to unlocking the
phone well actually yeah because once
I've tried to get it cold I have the
option but they but these little small
window does not give me the closer okay
then I think we made it can we may need
to talk to technical support I don't
know because because you guys bailar
supposed to be able to do this for me
yes but the team is that information is
already you need right now are you
asking me to just hang up no what are
you asking me to do I didn't have he did
you talking sir
what are you telling me that information
about the phone is not right now here
with us because you cancel the account
so who has it we will have to create a
new account sir to get just that number
okay
are we going to do that if you want for
to OpenGL yes I can go ahead and help to
opt account
Oh like pay for a new account to unlock
my phone is that what you're asking me
to do that's the only way you could
unlock it okay broke right vote didn't
we just speak with Samsung and they said
that you guys are required like they she
said she sounded like she know she's
talking about she said you guys are the
ones in charge that they sell the phone
like if I sell a car part to Honda and
it breaks I'm talking to Honda I'm not
talking to the manufacturer that little
part do you see and that's basically how
she explained it and I'm really just
confused why now you're telling me if I
reactivate the phone you can unlock it
okay I don't want to do that so do we
need to talk to a supervisor or
technical support because that's insane
I have a phone I have a service I'm not
with you guys anymore I can go ahead and
got to my supervisors about this
installation we don't have something
like a booth with a bunch of numbers to
lock phones but just like that just
because somebody get up on frivolous
mobile as you want you logic because
believe me sir I just received some
calls about like that they want to knock
before but I don't want on I I just want
to put a secondary SIM card in it and
I've never had any issues with that
before so why is it that you guys are
doing this and I've made so many calls
and been promised that I can get this
unlocked and now you're basically just
saying that you can't so let's go ahead
and let's do it let's talk to the
supervisor because I'm not into giving
up and I feel like I'm getting jerked
around all right thank you very much oh
you got the code without having to open
a new account
are you recording it God why do you ask
here that you person butter I'm on a
phone yeah right so can you give me that
code all right I've got 950 Chico 949
okay and do you have any instructions on
how I utilize that or how I use that
no just provide it go okay oh yeah I
mean I wanted the phone able to unlock
for service and I'm not sure that's
gonna suffice but I did get a number
from you so yeah that's what I asked for
if you think before we get the other
company which is Cody they're going to
be able to not be fun okay all right oh
they know how to do it okay thank you
for your time all right so you're
welcome anything else I've been to
briefing I hope not thank you all right
okay what