hi my name is Allison and I'm from tech
boomers comm today you'll learn about
Groupon customer service
dealing with customer service is rarely
fun but we have some tips to make your
Groupon customer service experience less
painful and more productive here's what
you'll learn in this tutorial how to
contact Groupon customer service on the
website by email or by phone in general
tips on dealing with customer service
representatives
you can contact Groupon customer service
from the Groupon homepage click the
words help on the top right hand side of
the page
on this page you can enter specific
information about your issue on to this
forum if you click FAQ you'll be able to
browse many questions asked by Groupons
users who may have the same issue you've
had click help wizard to return to the
previous screen select the drop-down
menu next to the words I need help and
select whatever issue you need help with
another drop-down menu may appear to
help you further specify what your issue
may be then click continue click inside
this box to type your concern a box will
pop up on the side to offer help based
on what you've previously selected from
the drop-down menus click a topic to
learn more if you still have a concern
or issue click and type your issue into
the box then click Submit you should be
contacted by a member of customer
service within 24 hours there are a few
other ways you can contact customer
service try calling for a faster
response if you have any questions or
concerns about a voucher you'd like to
purchase or have just purchased you can
call one eight eight six six four four
four eight two Groupon customer service
department is available Monday to Friday
from 9 a.m. to 5 p.m. Central Time
if your question of concern is not
immediate you can always send Groupon
customer service and email contact them
at any time by emailing support at
Groupon comm and expect a reply within
one business day
nobody likes to deal with customer
service but these days it's just a fact
of life here are a few tips and tricks
to help you get what you want as quickly
and easily as possible let's look at
number one researching your problem
before calling or emailing try typing
your issue into a search engine and see
what pops up you probably aren't the
first person dealing with this issue and
there may be a simple solution online
don't forget to search the Groupon
frequently asked questions also known as
FAQ number to gather information if
you're going to call customer service
they may need to know information like
your voucher number or other account
information have all this ready so you
don't leave them waiting while you try
to find it
number three be concise when telling
customer service your question are
concerned keep it short and sweet not
everything is pertinent to the story
leave it what's not necessary so they
can easily understand the issue and be
more prepared to help
number four escalate to higher ups if
you aren't getting the results you want
ask for a supervisor not all staff are
able to deal with every problem and
that's where a supervisor comes in they
have the authority to make decisions
that regular staff cannot
and lastly number five be persistent but
polite if you're angry
remember group bonds customer service is
not the source of the problem
let them be aware of this and always say
they instead of you when speaking about
the company for example instead of
saying you mixed up my order say they
mix up my order if you're angry with the
person on the other end they'll be less
willing to help you with your issue
make sure you keep all these tips in
mind if you call or email Groupon
customer service
if you're watching on YouTube and want
to follow a written step-by-step guide
for this tutorial click here we have
many other great tutorials on tech
boomers comm click here to learn even
more about Groupon