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hey it's mike from the diamond pro and
today we're going to be talking about
what happens when you need to sell your
diamond ring i'm here with eric from
abemore diamonds and eric talk me
through the process when a customer
reaches out to you to sell their diamond
ring so customers typically email or or
phone their item in
and
we do the best we can to estimate what
we would pay without actually seeing the
item
and we go through the entire process
with them to make sure they're
comfortable
and answer all their questions
so a customer decides they want to send
something to a more what happens then
well we
we email them an insured label or if
it's a it's a very high value item we
actually send the shipping kit that's
pre-addressed and pre-labeled and all
they do is put the item in and it's
completely insured we open it under
surveillance under video surveillance
and make sure everything is there
afterwards we we inspect the item
evaluate it the best we can
and
give the client a call
and discuss the next steps
so you've inspected the item and you've
come to an agreement with the consumer
about the value and how much you're
willing to pay
what happens next once we grant a value
we we simply overnight a check
the whole process takes about two to
three days from the time they call to
the time they receive the payment
if for some reason we don't agree on a
value we simply return the item
overnight
and there's no fees or commissions
associated uh with the transaction in
any way
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