only purchased something from the
playstation store by accident or maybe
it was a subscription that you had so
playstation plus which got carried over
and you were charged for another month
when you meant to cancel before that
happened is it possible for you to get a
refund
well you're in luck because it is
possible and i'm going to show you how
to get that refund in this one right
here right now okay so what you're going
to want to do is we're going to have to
head on over to the playstation website
and that is playstation.com
i will have the link in the description
if you just want to go down there rather
than having to search for it yourself
you could just go down to this
description
and click on the link
so
once you're on playstation.com you're
going to want to click on support i'm
actually on the support page already but
on the main playstation page it'll look
a little bit like this over here all you
have to do you can see there's
an option up there that says support
we're just going to click on that and
then we're going to click on the
question mark and support
so once we click on that next what we're
going to do on this page
we're going to go down to browse
help by category
and now we're going to click on
ps store and refunds so go ahead and
click on that
and once you click on that you'll be
brought to this page here
and you'll see we have a few options the
one you're going to want to select if
you go down and over three
it's refunds so we're gonna click on
refunds
and once we click on that we're going to
go down just a little further and you'll
see down here we have some more options
so now you're going to go down again and
click on requesting a ps store
refund so let's go ahead and click on
that
and then once we click on that we'll
click on one of these three here
whichever it is that you'd like to get a
refund for what will happen is it'll
take you to a new page
and on this page what you're going to
want to do is we're going to go ahead
and head on down to the bottom to where
it says playstation store
refund type now depending on what it is
you're looking to get a refund for
there is a certain requirement depending
on that refund
so for games and add-ons after
purchasing this type of content through
the playstation store
you have 14 days from purchase to
request a refund if you have started to
download or stream the purchase content
you will not be eligible for a refund
unless the content is faulty so
that's something there if you're looking
to get a refund for either a game or
add-ons
so for a subscription let's say
playstation plus it's a little different
with how it works
it's similar in that there's the 14 days
but there's a bit more to it
so it says here after purchasing a
subscription through the store you have
14 days for the refund and then it says
however we may reduce your refund amount
based on how much you have used the
service
for example if a player buys a
playstation plus 12 month subscription
and requests a refund seven days after
the purchase date the refund amount may
be reduced to reflect any use of the
subscription
such as playing online downloading
monthly games using cloud storage and so
forth
so it's a little different depending on
the type of refund that you're looking
to get to receive
so in order to get your refund what
we're going to do you're going to click
on the one you'd like to get a refund
for
and then we're going to click on contact
playstation
so once we click on that we've got a new
window here now
on this window you're going to want to
go down to what do you need help with
and then go down one and over one
playstation store and refunds
so we're going to click on that
and then down here we have more options
so we're looking for a refund so we're
going to click on playstation store
refunds
so one more option here now and this is
where we will be put in contact with
them to get our refund
so you can see it says down here need to
contact us
refund assistant open 24 7 request a
refund for content purchased on your
account help with refund
so basically what you're going to do now
is you're just going to click on this
and once you click on that a new window
will open up
and in that window you'll need to give
them your information in order for them
to pull up your account and you explain
everything to them it won't take too
long after that for you to get your
refund
so there you go that's going to be it
for this one if this video helped you
out and appreciate it so much if you can
leave a like and if you're new around
here maybe consider subscribing to the
channel
i'm wolfie and i'll see you next time
bye