hello there my name is Richard McMunn
from the interview training company past
my interview comm and in this tutorial I
will teach you how to pass a sales
assistant interview so if you have a
sales assistant interview coming up
regardless of which company it is for
please do make sure you watch this
tutorial from beginning to end
because I promise it will make a huge
difference to your preparation so before
I give you those sales interview
questions and the answers a very warm
welcome to this training tutorial my
name is Richard McMunn that's me there
in the center I've been helping people
for about 20 years now to pass they're
in twos and I always do that by giving
you top-scoring answers which I will do
very soon please do make sure you
subscribe to the channel by clicking the
red button below the video and then you
won't miss out on any of the weekly
training videos I upload and I would
also very much appreciate it if you gave
the video a like thank you very much
that tells me you enjoy the content and
I will then spend more time creating it
for you okay let's get into those sales
assistant interview questions and
answers please do take notes as I
progress so the first interview question
that we need to prepare for is tell me
about yourself
why you want to become a sales assistant
so my tip for answering this interview
question highly is in your answer
demonstrate you are a positive
enthusiastic and self-motivated person
because these are the key qualities
needed to become a great sales assistant
so let's take a look at a high scoring
answer to that interview question tell
me about yourself
and why you want to become a sales
assistant I am a very upbeat and
positive person who enjoys both working
as part of a team with others and also
on my own I would consider myself a
people person who enjoys helping others
through great customer service I want to
become a sales assistant because I feel
the qualities and the traits that are
needed to excel in this type of role are
the ones I naturally possess for example
I am self-motivated which means I need
little supervision and I also learn
things
really quickly meaning you won't need to
spend lots of time training me up I will
always be positive whilst in this role
and I enjoy taking care of people
through answering their questions and
also looking at ways to provide the
right products and services for them
based on their individual shopping needs
that is a brilliant answer it's very
positive and it is confident in regards
to you telling them about yourself but
also why you want to become a sales
assistant so that gets you off up and
running during your sales assistant
interview and it gives you great levels
of confidence to move forward so the
next sales assistant interview question
I want you to prepare for is why would
you like to work for our company as a
sales assistant now I can pretty much
guarantee that this interview question
will get asked during your sales
assistant interview so we need to make
sure we provide a brilliant answer to it
now my tip when creating your answer to
this question is to focus on their
products their services and also their
customer service standards in your
answer now the aim when answering this
question is to show you have the same
customer service standards as they
already have okay now here's how to do
it here's a really good answer to the
question why would you like to work for
our company as a sales assistant the
main reason I want to work for your
company as a sales assistant it's
because in order to be effective in this
role you have to have confidence in the
products and services you are selling
and you also have to back those products
and services up with great customer care
now having carried out some research
before applying for this sales assistant
job it is clear the products and
services you offer are to a very high
standard in addition to this the
customer service values you operate by
mean I can go about my duties with
professionalism and confidence so that
is quite a clever answer because what
you are doing there is aligning your own
high standards with the standards
expected by the company and that is the
reason why you want to work for them as
a sales assistant let's take a look at
another sales assistant interview
question
does customer service mean to you now
this is a much tougher interview
question to answer than it first appears
so you might look at that and think
customer service is all about just
looking after the customer but there are
many different aspects to great customer
service and we need to make sure you
cover all of them in your answer so here
is my suggested response to the
interview question what does customer
service mean to you to me customer
service means many different things that
all come together to meet the needs of
the customer customer service means
welcoming the customer into the store
making them feel welcomed and valued
asking them questions to help them
choose the right products or services
and also being on hand to answer
questions and facilitate the sale where
needed
customer service is also about providing
the same high levels of service after
they have made the purchase and also
following up for feedback to see what
they felt about their experience with
our business my role as a sales
assistant apart from meeting the needs
of the customer is to encourage repeat
custom time and time again by making the
customers experience a memorable and
pleasurable one whilst in the store so
that is a really good answer and it
shows that you know all of the different
key aspects to customer service and one
of the reasons why that will make you
the standout candidate during your sales
assistant interview is because all the
other candidates will say customer
service means taking care of the
customers and you know asking them
questions and that would be it but you
are applying a high level of
professionalism to your answer that by
listing all of those things that I have
just mentioned so the next sales
assistant interview question I want to
tackle is where do you see yourself in
five years time now generally sales
assistant positions and have a high
turnover so this is a sort of a trick
question because in my opinion the
employer or the hiring manager wants to
see whether or not you are the type of
person who jumps from job to job now
remember they have to train you up in
the role so they will want to see some
kind of return on their investment if
they're going to hire you so my advice
is not to
I plan to be with you for six months and
then I'm going to move on I would not
say that because I don't feel you will
get the job if you do say something
along those lines so here's what I would
say to the sales assistant interview
question where do you see yourself in
five years time I actually see myself
still working for you either in the same
role well respected by my manager and my
work colleagues or even having gained
advancement to a more senior level
within a team I'm not the type of person
to go jumping from job to job so
providing you are happy with my
performance which I feel you will be I
plan to still be here working for you
I'd also like to see myself helping
train up newer sales assistants who
joined the company in the future and be
able to pass on my experience of working
for the company now my opinion that
answer demonstrates you're planning to
stay with them you may not do but you
are saying to them that you are planning
to stay with them and therefore if I was
going to train you up I would feel quite
confident that you were gonna stay with
me and I would see a positive return on
my investment the next sales assistant
interview question I want to prepare for
is who is the most important person in
our company now this question gets asked
quite a lot during sales assistant
interviews and most candidates will say
the most important person in the company
is the chief executive officer the
company owner or the managing director
it is not this is my answer to the
question who is the most important
person in our company the most important
person in the company is the customer
because without the customer and their
repeat business there would be no
company or business and I would not be
here today applying to become a sales
assistant that is why it is so important
to always provide brilliant service and
meet the needs of every customer who
enters the store customers have lots of
choice when buying products or services
so it's really important that the sales
assistant makes their experience in
store a positive one now it's a clever
answer because you are not just saying
it's the customer you are demonstrating
why the customer is the most important
person in a company let's take a look at
another question don't forget if you are
enjoying this please don't forget to
subscribe so you don't miss out and I'd
also very much appreciate it if you hit
the like button thank you very much why
should we choose you
two workers or sales assistant so they
are assessing here why you are the
standout candidate so in your answer to
these sales the system interview
question list the qualities you have
that make you the standout candidate
here we go you should hire me because
the skills and qualities I have are a
match for the person specification of a
sales assistant
I am hardworking conscientious customer
focused a good communicator and I will
always look for opportunities to upsell
to your customers
hence bringing in additional revenue for
your business I also understand and
appreciate that for your business to
continue to be successful I will need to
provide brilliant service at all times
and encourage customers to come back to
the store time and time again in the
future that is a great answer because
you are listing the skills and qualities
that you have you are also showing a
level of commercial awareness which is
attractive to any employer but I can
pretty much guarantee you will be old
the only person that demonstrates a
level of commercial awareness if you use
that answer so you are saying at the end
I understand and appreciate that for
your business to be successful I need to
provide brilliant service at all times
and encourage customers to come back to
the store let's have a look at another
question talk me through what you would
do if the changing rooms were full and
there was a queue of people waiting to
try and close so when answering this
question prove you have the ability to
think on your feet and take ownership of
the situation now a lot of people will
say I would ask my manager or my
supervisor for advice on what I need to
do but there's a very simple way of
answering this question here it is I
will tell the customers that they had
the option of purchasing the clothes and
then taking them home to try them on if
they were not suitable at home they
could then return to the store for a
refund or an exchange within the refund
time period you know you could even add
on the end that they could return when
it was a quieter period so that is a
great answer and it shows that you're
taking ownership and that's the point of
this interview question they are seeing
whether you will come out with a
solution where it's right or wrong or
whether you will say I will ask my
supervisor for assistance so that's the
correct way
to answer that now if you would like my
sales interview questions and answers
guide which is perfect for sales
assistant jobs click the link in the top
right hand corner of that video there is
also a guide for retail as well which is
sales assistant so take a look at both
of those guides will go through to my
website pass my interview comm they are
loaded with top scoring answers like the
ones I've just gone through to help you
pass your sales assistant interview I
hope you've enjoyed that please don't
forget to subscribe and hit the like
button thank you very much sorry to keep
going on about it but it that tells me
then you enjoy the content and I will
always create lots for you on a weekly
basis thank you for watching and I wish
you all the best to passing your sales
assistant interview have a brilliant day