video we're going to show how to
actually download that
is actually the
software that we install into our
computer
to respond to all the customer service
inquiries we receive
either from the buyer or from q10 itself
so from it's very simple we just
uh we just go to customer service under
cue post
okay it will show this so we just click
on this link
so we you actually download
will be a couple setup so once done
just open up
blah blah yes so just follow the
instructions
yes and after that you will install into
your
desktop desktop or laptop after that you
will
have this will go over here
and once logged in you will be able to
see this interface okay for this video
we're going to
finalize how we how to use
cue pose so this is
so first when you login you ask for the
login
details so exactly the same as how you
log into qsm
okay everything is the same so just
follow this template
and sign in
so once in your enqueue so q pose this
is the interface for q pose
okay so we can put this
this small box here actually show that
white is actually depending
inside qbox two posts so we can close
this but
okay this so this is this is order
okay it can mean it includes the new
order
and orders that have top b
the new the order have not been
purchased
you all go to here okay shipping
is the items are spending for
to update the tracking and
claim so this is uh when if there's any
cancellation refund request or
item stock received
the buyer will actually send the reset
energy request from here
and
we will actually go to there's actually
one interface for this
so let's go to here
okay so this is the interface
i've got any video to show to show how
to actually
process any cancellation return or
refund this is just for illustration
purpose
here we can close it so this is inquiry
so we are doing probably from customer
so for inquiry that actually
we access from here customer inquiry
okay
so those highlighted uh inquiry
that uh that have yet to be we have yet
to be reply
okay so normally if you want to reply we
just click on it
okay so this will actually show the
history
[Music]
and
and this is a communication
this is a check history let's say when
you go in
you know that what exactly happened
previously
okay so this is
so this is a request for delivery order
okay uh we will actually provide a
template
and actually most questions here can 90
of them can be replied using a template
okay so uh it's just
copy the template and facing here and
send
so this is only one time reply and
another one that we need to take note is
this star fault line
okay there's a difference between what
what's the difference between customer
inquiry and club hotline
first online is uh messages sent from
q10 the e-commerce site that we are
selling at
okay so uh this is very important
because uh we want to show that
we reply to the inquiry first because um
there's a risk that if we don't do that
q10 can shut down our store
and we can't sell anymore in the
platform
so of course most of the time why they
message us
because the buyer actually contacted q10
to have they want urgent
uh request and q10 will actually contact
us directly through here
so we need to respond in one business
day
as soon as possible the next time the
next day
so there should be no delay every
inquiry
from you regardless of q10 or buyer
should be
replied within one business day
but this will always take priority for
me
because this must be replied within one
business like
for customer inquiry i think maximum
maybe yes we can go to
two business day okay
another one this is uh just a system
notice
so uh we don't have to do anything about
this this is just some alert
but sometimes if you see this can show
cancel and refund
request or notice for new order so we
can view from here but
nothing we need to do here so mainly is
this start plotline
having a deal with and customer inquiry
you need to deal with so that's for all
for
cue post actually it's very simple to
use and
so i'll so that's all for now
thank