sell

banking sales techniques

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welcome to the sales mentor program my

name is Kip and I am the director of

training and development for contact

points tone is 86% when you're on the

phone and we want to make sure that our

tone is really matching what we're

wanting to convey I want to hear what

your competitions tone is like I'm sorry

could you say again standard auto glide

oh okay how was his tongue yeah because

I didn't quite hear the greeting and so

I was just like any customer might um I

call excuse me and then what was his

tone right when he came back to me I'm

like do I still have my head now that

you've bitten it off uh uh oh my gosh

that was the owner oh my head

what's the difference between a

consultant and an old-school salesperson

like an old used car salesman right okay

and and Slick Willy and gonna go to any


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