good morning any copier company
Dan speaking right now hi it's Kelly
here from this could be you calm
I purchased a copier from you last week
mm-hmm oh hi Kelly yes sorry thanks to
the order lovely how can I help ya the
engineers have just called around to
drop off the machine and they say not
have to pay for delivery set up an
installation I thought the hundred
ninety nine pounds look I'm gonna just
stop you there okay look it's standard
for companies to charge for those things
darling and have they trained you and
how to use the machine yet no right well
when they do they'll charge for that too
as I said it's its standard practice
really yeah it's all in the small print
on your contractor and you really should
read it okay you said done done Kelly
should have saved herself the pain and
gone to impress here at Empress we
wouldn't charge you anything extra for
setup delivery installation or even
training
good afternoon any copy a company down
speaking how can I help you hello Dan
its Kelly here from this could be you
comm oh hi Kelly yeah how's it going
lovely I caught about a month ago
regarding the installation charges and
it seems I've been charged a ridiculous
amount for the phone calls I made to you
yeah this is a premium right number I'm
afraid I'm sure you understand Kelly
it's not cheap having somebody sitting
here all day didn't work customer
problems premium right numbers are
pretty standard no business am I being
charged a premium rate for the core
makings you know I I don't know off hand
lovely but I can check for you just just
hold for me please no need
Kelly should have saved the company's
money and gone to impress here at
Empress we wouldn't charge you a premium
rate to share your problems
good morning any copy accompanied am
speaking Ivan Alvey I have my bank
statement show that we've been charged
by surgeon packaging whoa slow down is
that Kelly from this could be you calm
why you speakers are fast lovely I can't
afford to pay your premium rates every
time I've got a problem and have to call
you so I have to speak a lot quicker
well slow down a little bit decide and
understand what you're saying okay okay
well our bank statements of shonas that
you've been charging us for the postage
and packaging on the toner that you send
to us yeah and well you didn't say
anything about charging us for postage
and packaging
well the toner can't sprout legs and get
them on it's over now can it
yeah look we have to cover the cost of
our dedicated delivery company when
sending it to you guys in Brighton
Stevenage see yes deviating you assume
around there it was written in the small
print on the back of your lease yeah
it's another one of our standard copier
charges fine well we need some more time
now so could you send some over yeah the
the computer saying that I can't
actually send that anymore Turner until
you've paid their standing charges
lovely well could you just send it out
this time and we'll pay you at the end
of the month we really need it this week
no I wish I could but it just won't let
me I'll send out another invoice and
shall I yes Kelly should have got a more
personal and flexible service by going
to em for us here at Empress we wouldn't
charge you postage and packaging when we
send out your toner and we understand
that every second counts
hello any copier company Dan speaking
and I can help
hi Dan I got a letter from you saying
that you were raising the copy charges
by 15% well I know that we agreed a set
price so why exactly are you changing
them oh that that's the annual increase
yeah it covers inflation feel Kaspar
prices exchange rates let me guess it's
standard procedure and it's in the small
print yeah yeah we all do it yeah you
know you should just sell for a recorded
message on your help line that says it's
in the small print it would save me a
lot of money in you a lot of time Kelly
should have saved the company's money
guns when press here at Empress we
wouldn't increase your service charge
and we haven't increased it in six years
but we still managed to offer the same
friendly personal and prompt service we
always have
you
welcome to any copier company for sales
press 1 and for customer support please
press 2 welcome to customer support
please refer to the small print welcome
to any copier company for sales press 1
hello you're through to the sales
department at any copier company Dan
speaking how can I help
hi Dan hi Kelly you'll buy a new machine
that's great news no I just wanted to
talk to a real person we took your idea
about the recording did you hear
I heard look Dan I've just opened a
letter from you and we've been sent the
wrong bill we've been charged for 25,000
copies we never do that many I just
wondered if you could send us the right
invoice
okay well unfortunately that is the
proper bill you see to get the cheap
cost per print you signed up for the
minimum billing which means that we
charge you for the 25,000 prints
regardless if you use them or not well
why well I'm afraid I can't answer that
I'll then I'll put you through to our
customer support line Kelly shusei the
company's money and gone to impress a
temp rest we wouldn't charge minimum
filling you just pay for the print you
mate nothing more to find out how to
avoid these and other hidden charges why
not call us now on Oh eight four five
six oh three two four six one we look
forward to hearing from you
you