hey folks John olgica here from music
marketing manifesto calm well you'll
learn advanced strategies tactics and
tips for generating income from your
music just a quick video to answer a
very common question that I get almost
everyday which is how do I contact
Facebook support particularly as it
pertains to their advertising network so
I'm gonna walk you through that very
quickly they do have support it is
messenger based support however you you
will get a real human being it doesn't
initially start with a human being it
starts with a chat bot but you you can
and will usually get a human being and
if they can help you that initial sort
of tier of support will escalate it to a
another person who can usually give you
the help that you need so what you want
to do is come into your ads manager now
I don't know if it's accessible another
way this is this is how I access it and
I believe they may have a limitation on
it because of course they're trying to
limit their support hours and so they're
doing it or they're offering support at
the very least with the businesses that
do business with them which means
advertise so once you're in your ads
manager and I access that through
business facebook-dot-com forward-slash
ads manager if you don't have the
business manager I believe it's just
facebook.com/
to do is come up here into the
right-hand side that little question
mark there it's kind of a maze to find
this thing but you click on that and I'm
sure that's no accident I'm sure they
make it difficult intentionally and
actually you so you just scroll down you
click still need help and then what we
want to do you'll see these options here
which sort of tend to lead you down
these support rabbit holes but instead
we come all the way down here and we're
gonna click on support right here again
there may be another way to get here
this is how I do it and when that is
done this screen will pull up right here
and you can ask questions about all
these different things including your
page your ads any one of these things
here let's say I have a question about
my ad performance that maybe
and AD was not approved and I don't know
why I feel like I'm following all their
terms and conditions and I want to ask
somebody what's going on because they do
make mistakes they do it all the time I
get ads disapproved I write in through
support and somebody gets back to me
they review it and they go you're right
we made a mistake and they approve the
ad so you click on that link here and
you're gonna see all these kind of
things here these sort of help I don't
know little sections you can click on
any of those and do a bit of reading if
you cannot find what you're looking for
you want to come down here still need
help financers or contact support so you
click get started and that takes you
here so we're in this hypothetical
instance we would go to ads and down
here chat with a representative the
estimated wait time is two minutes now
I'm not going to click that because it
would actually start a chat but if you
click that your messenger will suddenly
ping and you'll get somebody in you'll
get a little ping in your facebook
Messenger saying a chat representative
or a facebook support mess
representative will be with you
momentarily and in my experience it is a
bot initially and then once you actually
start chatting you've got a real human
being in there and there seem to be
tears of support I have no idea how it
really works and it probably changes
from time to time but quite often the
first person I get doesn't have the
answers I'm looking for and if I you
know stay on top of it and helpful them
friendly they will escalate it to
another person who often needs to get
back to me via email but they are able
to give me that real human support that
I know many of you are looking for so
that's how you do it it is a little bit
of a pain there are some limitations on
this you may find that depending on the
status of your account depending on what
you're trying to ask about not all of
these options appear again they limit
things because otherwise they presumably
be inundated with millions of messages
every single day but they they do have a
channel for people that are at the very
least doing business with them
on their platform and so forth so that
is how you reach Facebook's support if
you enjoyed this video and you'd like to
learn more music marketing tips then
head on over to music marketing
manifesto comm and download a free copy
of my music marketing blueprint thanks
for watching and take care