if you're new here you don't know what
my name is my name is Angela and I own
an embroidery business called kiss
custom designs you can check some my
Amazon kids custom designs calm I will
put the link in the description as well
as right here
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hey guys welcome back to my channel if
you're new here make sure you subscribe
this video is going to be highly highly
highly requested which is Amazon and I'm
Italian doing like an Amazon versus Etsy
Amazon there's Amazon handmaiden there's
Etsy which is strictly like all craft
see it's a lot bigger it started a long
time ago compared to Amazon handmade
which one a few years ago I have both I
was actually invited to Amazon handmade
when they first opened their first
launched about I've been on there for
about a year and a half I would say
maybe almost two years and I've been on
Etsy for about six to seven months
longer than Amazon hand me honestly we
can compare them and see you know what
works best for you or if you want to go
on both but as someone who's been
selling on but I can pretty much go in
depth and then the end I will just tell
you which one I like more or you may be
able to figure it out from the
information I confess that I was invited
to join the Amazon handmade now I think
you could just join be careful not to
join Amazon because it's two different
things so they have a handmade section
and Amazon professional something like
that
professional seller so I'm on Amazon
handmade and they luckily just did an
update on their whole handmade section
but they do have some fraud the biggest
downfall to Amazon right now is that
their fees are so high like it's kind of
ridiculous if you think excess fees are
high let me log in to Amazon and tell
you guys for a shirt that I sell for
$24.99 with free shipping free shipping
because Amazon makes this big deal about
having a Iams free ship because you know
and everyone
Amazon Amazon Prime so for $25.99 there
$24.99 they tried you 375 just to list
your shirt like to take themselves 375
it's called their referral fee to me
that's high XC would charge about two
dollars a little less that sees about 9%
with all their fees added in it so yeah
Amazon is 15% all my battery's about to
die
great so as you can see from the last
clip I have started the video over a
week ago so started with SCS it pretty
much is already known for handmade items
everything's pretty much handmade on
Etsy and a lot of people know that only
thing with Etsy is a lot of people don't
know it exists and they don't know what
it is
whereas Amazon Amazon is known brand
everywhere Amazon sitting over
everything so there is now the Amazon
handmade section on Amazon but still of
you don't know they could even find that
the first years was pretty decent in
sales one thing you have to understand
is the clients customers are different
versus Amazon Etsy Amazon everything
they expect within two days like they're
used to Amazon Prime so everything they
want so fast whereas Etsy people expect
but the fast people usually buy the meat
but they do understand it takes longer
and they're more used to it per se
another thing is that for sellers the
dashboards or you know the order pages
how it looks when you order things is
totally different amazon needs to step
up their game because on etsy you can
see right when you click on orders all
the information about the order of the
size the notes the seller included the
shirt the picture the shirt everything
Amazon lacks in this department their
order page you have to click on each
specific order to see the exact picture
of the item they want on any notes they
have period and that actually it's
inconvenient because you can't see the
need by date and with what I do I make
custom birthday shirts so the need by
day is the most important parts of the
order along with obviously the name and
age but needed by day is very important
when it comes to order you need to be
able to get us there by the date they
need it so
Amazon really needs to fix that that's
probably the worst thing about their
system or one of the worst thing another
difference between Amazon Etsy Amazon
does not show any email whatsoever it
gives them a Amazon address and you do
not see the address you can only click
like message the buyer but the problem
with that is almost I'd say 60 to 70% of
buyers
when they signed up for Amazon it's
either an expired email and their junk
email it's not an email they use that's
the biggest problem I've had with Amazon
is trying to contact customers no one
ever responds so if they forget to add
age a name need buy bait I'm left in the
dark a lot of the times I will have to
cancel order because there's no age
included because otherwise I send them a
shirt and you know there's gonna return
it it's not the right age so that's
Amazon's biggest problem they used to
include a phone number but now they've
taken that off as well they just make it
Amazon generating numbers so there's no
help in that department
let's see it has the email there I can
message them on Etsy they don't respond
XC because like I said something we use
a junk email I can send them shoot them
an email and I'm much higher chance of
getting a response from them Amazon I've
had neighbors another thing to compare
between Amazon Etsy is when it comes to
customer service customers is returns
Etsy external is handmade it's already
known most of the time you cannot return
a personalized item period XE will
almost always side with the seller
because it sits in our return policy and
it's it's written everywhere it's
personalized you cannot return it unless
obviously the mistake is made on my
hands then of course I will
we've funded you or I will just ship
your new one free of charge
Amazon however always sides with the
customer for instance I just had this
happen to me
the person ordered a size 8 shirt for a
boy and I sent it to them they needed it
on a Thursday they got on like a Monday
didn't message me until the following
Sunday saying that oh the shirt was too
small it was a girl shirt and
he couldn't wear it for his party mind
you they added a picture
this shirt is perfectly fine it fits it
fits perfect I could tell they hand wash
this shirt because it no longer had the
ring mark from the poop scooping the
shirts so absolutely washes so when they
wash it in pressure because they pride
in follow wash instructions which said
you know machine wash cold air dry don't
put it in the dryer it's gonna shrink
they did fall instructions or they fit
fine but they were just done using it
because I needed it on Thursday he was
not Sunday you've had it for over a week
and now you want to contact me so I met
they messaged me for a riff and I said
no I do not accept refunds
they went to Amazon Amazon made me
refund them so Amazon doesn't have a
handmade refund policy which is the
worst and to me that's just the worst
thing ever because it makes me not want
to it makes me not once you sell in
there because it's pretty much someone
can get their stuff for free they just
file a claim nope it wasn't what I asked
for
and Amazon always sides with their
customers period that's Amazon's one of
their biggest faults and I understand
their Amazon so they have client they
have customers that buy so many
different things worth I'd see you come
for a birth they should be the only
comfort their shirt once a year but that
one customer you know maybe buying other
things on prime blah blah blah so that
is the most annoying thing about Amazon
honestly positive for Amazon is that it
is all new clientele they are willing to
pay a little bit more than I'd see
customers oh my guess because I just
used to you know the Amazon experience
fast easy done Amazon is just completely
different customers so that's the
biggest thing you said you get a new
pool of customers I will say over time
as time keeps going Amazon will get more
customers even though handmade will get
more customers ok so if you want to know
how to join Amazon handmade this is not
sponsored by the way I don't make any
money off of this whatsoever but I
looking on my phone now you can apply to
sell you just Google Amazon handmade and
you can apply to sell so I just I just
clicked on it and it they want to know
obviously you what type of artisan are
you you working alone less than 20
employees you're a group
or your products handcrafted do you
purchase them are they altered and then
they ask you about the production
process and once know what percentage is
done by you and your employees if I
don't have any employee so there you go
they want to know your whole production
process so you have to explain to them
your production process they want to see
your work so your Center pictures of
your items along with your workspace and
they want to know what category you're
gonna be selling in and how did you hear
about them so you can submit an
application it takes about they say
about a week but some people would I
know they've gotten the response within
24 hours so you can apply to do that so
that is how you join Amazon handmade xcl
I've already know how to join that's
Betsy you pretty much a sign up fader
shop in the sign up process isn't as
complicated as Amazon's it's
legitimately you just create a shop
upload your pictures your items your
price and whatnot I'll also say listing
on Etsy is a lot easier than listing on
Amazon Amazon they ask for so much
information and some of it doesn't apply
so you have to remember something some
stuff just won't apply one big thing
Amazon did add the personalization
section where you can have it wait call
customizations so you can add in you
could click that you know you got they
have to add age name mean by date before
checking out so both XE and Amazon both
have advertising
I've tried amazon's advertising and i've
also tried Etsy's advertising i have had
much more luck with Etsy's advertising
than amazon um it seems as though the
email i could just be doing it wrong by
Amazon's advertising spends too much and
you don't get enough return and I think
it also has a lot to do with there's not
as many customers on Amazon than there
is on Etsy Etsy is a warm market people
go to etsy.com
to find personalized items ready to go
to Amazon to buy so many other things
besides personalized Oh another thing is
also for either or you do not need a
business license or business ID you just
put in your social as far as I know at
least when I did when I
sign up you didn't need a business idea
eating with your social for both because
they will tax on everything you do get
1099 for both at the end of the tax year
let's see finally this year is
electronic whereas the last few years
they mail it to you and if you had the
wrong mailing address you really have to
wait forever so they finally have an
electronic so they caught up with Amazon
on that aspect and just so you guys know
when you're looking to get into a
business and you're self-employed you
have to pay Uncle Sam 25 percent of
everything at the end of the year of all
your profits 25 percent so keep that in
mind when pricing your items put it away
that's my suggestion just put it away
right when the sale comes or once a
month put money away or you can pay
early oh yeah another thing I forgot to
mention is that XC if ordered let's say
somebody has need to order until October
15th right now is one obvious night so
they only got order until October 15th
contact see it's scheduled to ship by
what that means is it my processing time
is two weeks and is scheduled to ship by
today is the 19th so two weeks 14 days
will be the 23rd so it is kind of
by August 23rd now let's see you can go
past that date and not be a problem
Amazon on the other hand if you go over
your production time is what they call
in to the processing time if you go over
that they marked it against your shop
and you you your shop score goes down
and they will do they can deactivate
your accounts what they say so you don't
want that to happen too much that is one
thing that I do not like because I do
have orders that's my daughter sorry my
toddler interrupted I forgot what I was
saying I have we watch the clip to
remember so pretty much on Amazon if it
is your production time is two weeks and
like I said it October 15th and it is
past August 23rd your two week
production process that counted against
you and they tell you they can close
you're still closed down your account if
it happens too much if your account goes
below average whatever that means
it also to do with refunds or claims
against your shop so Amazon throws a lot
of things against you and I understand
from business like if I was a man I
would do the same thing but for myself
active it's like well if they don't meet
her into October 15th and there's only
August 23rd even if it's one if I shake
her one day later what's the big deal
but to Amazon then it's it's all black
and white there's no gray with Amazon at
all that is pretty much everything I had
for you guys I know this this video a
lot of you guys requested if you guys
wanted to know more about Amazon
handmade if I were to open a embroidery
shop a personalization shop I would go
with that see that's just my honest
truth
Etsy is just a lot easier user friendly
Amazon does even really have customer
service per se it's all email email
email whereas a XE you email them but
they call you right back
so that's sex another another big
difference I know it was obvious that I
didn't like Amazon as much I as a
consumer love Amazon but has a seller
they have a lot of improvements they
need to make especially the return
policy they're the way they're their
seller dashboard or order pages are laid
out their scenes make it more friendly
and easier for the seller to get all the
information they need right away but
yeah that is everything I have for you
guys when it comes to Amazon and let's
see if you have any questions at all
feel free to leave them down below also
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thanks so much for watching bye
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