Ultra video party oh you want to make
the city of showing you how to possibly
fix an iPhone that gets a error that
it's locked or disabled and to connect
it to iTunes so this guy is powering on
I just turn it on this is an iPhone 5c
and it keeps getting this message
iPhone is disabled connect to itunes now
you can make emergency phone calls with
it and it when you try to swipe that's
all you get
so I've got a Windows 10 computer with
iTunes loaded and now I'm going to hook
this up so you just take the iPhone and
get a USB cable and then just cook it up
so kind of all right and then let's see
what happens it's charged now try this
okay iTunes could not connect to the
phone because it is locked with the
passcode you must enter your passcode on
the phone before it can be used okay but
supposedly you're supposed to be able to
- okay more info let's see
I will be back because you're supposed
to be able to wipe it there might be a
separate way that you turn on the iPhone
be right back I'm back okay so what you
have to do is put it into recovery mode
what you do is you hold down the top
button which is the sleep/wake button
and then the home button at the same
time you hold them both down on but you
do not release them until you see the
screen so you hold the sleep/wake and
home button until you see the itunes
screen and you're supposed to be able to
delete and wipe the the iPhone so okay
there's a problem with the iphone that
requires it to be updated or restored so
we're going to update it
and what I could do is I could you know
what I could cancel this and I could
demonstrate to you to make sure that you
understand because not to be kind of
sanding but so I'm going to do it again
so hold the top button see if I can do
it with one hand okay let's see there it
goes
so I'm showing you how to boot it into a
recovery mode in case the iPhone is
locked and you don't know the passcode
now you see the Apple logo there you go
so you see how I kept the top button and
the home button I did not release the
buttons until I see the iTunes screen
and now now you can go to you to the
computer with iTunes and then it's got
this screen there's a problem with the
iPhone iPhone that requires it to be
updated or restored now I'm going to
click on update if your iPhone can't be
updated you will need to restore it to
its factory settings iTunes will update
your iPhone to iOS 10.33 and will verify
the update with Apple so I'm going to
click update and we'll see okay so we're
just going to restore it back to factory
basically this is the iPhone recovery
mode it has a serial number on screen
iTunes is downloading a software update
for this phone and will install it when
the download is complete the reason why
I raised my voice is the idiot two doors
down is loud and I can't even hear
myself talk so we'll just hang out here
we'll hang out here for a few seconds
and we'll see if this goes ahead goes
ahead and I think I'll just you know
what I'll be back because I don't know
how long this is going to take iTunes is
downloading the software update that
it's supposed to restore back to factory
if you have a locked iphone or you can't
remember the passcode then this is what
you can do I'll be back because I'm not
sure how long this is going to take
adios
I'm back I wanted to update you on the
progress with this iPhone 5c recovery
mode factory recovery mode as you can
see on screen
the progress bar updating phone firmware
it's almost done perhaps and verifying
update iPhone software it's in the
iPhone recovery mode iTunes is updating
the software on this phone so it looks
like it's probably going to go ahead and
complete I've ran into problems with
other iPhones and iPads where they error
out even though you get into the
recovery mode your iPhone has been
updated and is restarting please leave
your iPhone connected it will appear in
the iTunes window so it looks like it's
it's going to recover and I'll show you
my iPhone so it was perfect timing I
just walked back in and I noticed that I
was getting a progress bar at the
beginning of the recovery mode it didn't
have a progress bar just sat there at
that initial screen but it looks like
that the recut there it goes so it's
turning on and we'll see if it
successfully recovered if it
successfully recovered then it will
restore everything back to the fall and
I should be able to show you the iPhone
desktop reason why I have this plastic
bubble I replace the screen and so I
haven't taken off the the initial
plastic I'm going to make a video
showing you how to take apart the iPhone
5c look down here it says setting
setting up device okay I okay well it
said it was going into recovery mode so
but I'm getting another prompt iTunes
cannot connect to the phone but it but I
showed you the screen and it restarted
the iPhone now normally it takes you
back to the
screaming word says it's disabled device
said a complete device Apple iPhone has
completed setup okay and then that
disappears so I will hang out a few more
moments here I don't want to make this
video too long but we shall see if it
completes I'll see it did not work
that's what I was afraid of I was afraid
of that
so then if you swipe connect iTunes now
if you notice there's no more swipe you
notice how before there was that
emergency swipe or you can make an
emergency phone call I might I might try
it again so let's do that right now it
might take two or three times but so
let's click try again and the iPhone is
disabled what I'm going to do yeah it's
not going to work I'm going to click
cancel and I'm going to do the two
finger salute again so hold the hold the
top power the sleep/wake button the top
button and hold that down at the same
time as holding down the the home button
and I'll do just like that and here let
me see if I can do it with one hand
there it goes alright so don't take your
fingers off any of the buttons until you
see the iTunes screen and I might have
up I might have to do it again
okay so now I'm in the recovery mode
it says support Apple comm iPhone
restore so this is the recovery mode and
then there's a problem with the iPhone
iPhone that requires it to be updated
restored the problem may be fixed by
updating your phone or you know what
that's what it is now there's multiple
ways one way is you can update the
iPhone is which I have tempted the first
time I tried to just update it thinking
that well okay well it's worth a shot
but it could be because it has a
passcode that it will will not allow you
to update it because also it's going to
do is update and you're still going to
have a passcode but at least we were
able to wipe it out you know get rid of
the emergency screen now I'm going to
try to restore this time so we're going
to restore an update are you sure you
want to restore the iPhone to its
factory settings yes all of your media
and other data will be erased that's
fine
because I don't need the data and the
newest version of the iPhone software
will be installed iTunes will verify the
restore with Apple okay so I just wanted
to show you that you can try an update
but if it's locked with the passcode
most likely it's going to still ask you
for a passcode but it's worth it it's
worth a try so now I'm going to restore
an update and it's extracting software
and it's going to take a while I would
say in my opinion it will take just as
long as before but maybe maybe I'm long
but I don't know if I want to sit here
so I'll be back and I'll make sure that
I monitor so I can show you if there's
any additional errors or you know I'm
tan so I'll sit here and wait and
hopefully we'll get this iPhone 5c
recovered restored so that I can access
it adios
came back with an update verifying
iPhone restore it's about what over half
with the progress bar maybe 75% and then
I'll show you the iPhone it's still
plugged in it's just got the iPhone with
the progress bar and I can't really tell
if the progress bar is moving it might
be just a little bit but it's so and you
don't want the cable to obviously become
disconnected but it this is a really
good cable somebody gave it to me
so well no I was thinking maybe the
progress was on the left that's how far
it you know I'm saying
so oh there it goes so now okay so now
it's going back again restoring the
iPhone software yeah I was right because
I saw the brighter small bar at the
beginning I was like well did it start
at the begin at beginning so this is the
progress bar the bright the brighter bar
and
so let's see I might just record the
video don't want to make this video too
long but I'm not sure how many other
videos are out there showing you you
know the entire process and quite
frankly I don't give a if people
think that my videos are too long
because that's free speech but you know
how anal-retentive you youtubers are you
get everything for free
restoring iphone software so it's about
yeah one third of the way there
now on the screen restoring iPhone
software it's going pretty quick and
then this must be deal I'm thinking this
is the overall progress on the iPhone it
has to restore the software and then
whatever else it has to go through but
this is looking good I've had a lot of
problems trying to restore iPods
well not iPods but iPads and iPhones
back to factory once they get locked and
I also replace the screen the old screen
had verticals and I'm going to make a
video showing you how to replace the
screen but it won't be detailed because
this Android is just not good enough
it's just not crisp enough but I'll go
over the details and I'll tell you what
screws you have to take out and and you
know I'll open up the iPhone and I'll
show you where but I'm not going to go
into every screw and because this this
cameras just not good and I have a
camcorder but the problem is I did will
not work with my computer the firewire
cable does not work well the cable works
but the connection on the camcorder
doesn't work anymore the firewire so
when I hook it up to my computer it
doesn't detect it and therefore I can't
download oh no ok there it's going fast
so I guess I'm wrong because on the
the iPhone it's almost at the end but up
here it's still there okay it's going to
reboot your iPhone has been restarted to
factory settings and is restarting
please okay
so that's what we've got last time but
this time I tried a restore instead of
an update an update worked so that's
good to know
I'm glad I tried the update although
it's probably I would say you probably
cannot unlock an iPhone if you just
update it but it's worth the try and at
least I know that the update worked
because it it removed the nine-one-one
emergency call screen and it looks like
keep my fingers crossed but it looks
like this is going to restore it so this
one is a good sign this is an iPhone 5c
that's what three years old something
like that
something like that somebody gave it to
me and I had a crack screen and I
replaced the screen because you can you
see how the bubble is still got that
little film
well somebody just got a a YouTube
notification I don't think they show up
when I record video but if it does I
don't care and it's pretty a good
condition I need to clean it up a little
bit I tried to clean it once but it
didn't really remove everything so I
think I'm going to do a thorough clean
the one problem I think one of the
cameras might not work so but if it does
not work then I'm going to just probably
dip it try only a couple dollars on eBay
I'm thinking so because there's three
connectors and I think I accidentally
okay here we go oh
the phone could not be activated because
of an unknown error please try again
later
so oh well here we go it said it
couldn't be activated but check this out
I think it's going to work I'm not sure
what that means couldn't be activated it
it does have a sim card maybe that's
what they're talking about not sure now
what you do here open
ciao I don't speak French or Italian and
speak oh now what did it do press home
to open all ok here we go so emergency
call no I don't think this is going to
work I think this is just the emergency
call set up that could be wrong
select your country or region United
States choose a Wi-Fi network ok oh you
know what this might work now I don't
know if this is for the emergency call
or not ok
oh you have to login okay alright well
I'll be back as soon as I get past this
okay I'm back I got through the Wi-Fi
and I'm not going to install that I'm
going to press done and then press next
okay
well it aired out but Oh activation lock
this iPhone is linked to an Apple ID
enter the Apple ID and password that
we're used to set up this iPhone oh boy
I'm not sure now let's see if I can
click Next
oh man activation lock help okay Find My
iPhone to link it to their Apple ID if
you were given this device or purchased
a second hand you will need to contact
the original owner to have them remove
this device from their account Oh give
me a break
well it doesn't look like I'm going to
be able to restore this well I don't
know if I'm going to be able to complete
this for my customer they're going to
they're going to have to contact they're
going to have to contact whoever linked
it this iPhone is linked to an Apple ID
man so it doesn't look like it there you
know but I got this far so I'll still
upload this video because I walked you
through how recovering the iPhone 5c I
showed you how to update it and I also
showed you how to restore it but as far
as the rest you know I went probably as
far as I can go until my customer
they're able to contact or if they know
or maybe they forgot their password
I was just asked to fix the screen and
unlock it so this was Apple iPhone 5c
how to restore how to use the recovery
mode and either updating it or restoring
it back to factory adios