today I'm going to show you how to reset
an HP Windows laptop windows 8 or 10
without the password first thing power
up the unit this particular laptop that
we have is a model mm - 2 D 29 WM with
Windows 8 on it and this procedure
should work for any HP Windows 8 or 10
laptop that left the factory with
Windows 8 or Windows 10 in it
first thing we're gonna do put the mouse
on the screen left click now the
computer wants a password a password
that we don't have a password we're not
likely to guess and we're not likely to
get so here's how we deal with this come
down here over that symbol left click
once make your computer easier to use
windows will read and scan this list
automatically press the spacebar
on-screen keyboard left click once to
stop that voice and bring up the
on-screen keyboard put the mouse over
the shift key left click one time notice
both shift keys are illuminated bring
the mouse down to the lower right over
the power symbol left click once bring
the mouse over the restart left-click
once
this screen right here is the key to
making it work we're going to choose
troubleshoot left click once
reset your PC left click once the
computer is going to do a lot of turning
off and turning back on and booting and
doing all sorts of stuff and I'm gonna
explain what's going on the computer is
going to restore windows from a hidden
file on the hard drive hidden file that
all Windows 8 or Windows 10 computers
have when they leave the factory when
you create a user account on a computer
it'll usually ask for a password and
you'll create a password and that
password that you create or the original
user create becomes a part of every file
associated with that account so there is
no magic key that opens up those files
if you don't have the correct password
the computer cannot decipher those files
so what we're going to do is we're going
to restore the computer to the same
condition it was in when it was
brand-new and we're going to remove
everything associated with that user
account so whatever was in there for
that user is going to be gone because it
wasn't yours to begin with and you don't
have the password to get at it
you see the little please wait you know
we do a lot of that reset your PC here's
what will happen all your personal files
and apps will be removed that were not
yours in the first place all updates
installed on the PC will be removed
because those were done on the account
that's not yours and your PC settings
will be changed back to their defaults
in other words the computer will be
restored to the state it was when it was
brand-new and that's what we want next
left click here we have two choices
first one has just removed my files no
that is not the choice that we want the
second choice fully clean the drive
that's the one we want right there left
click once all ready to go this will
remove your personal files and apps from
your PC and restore all settings to
their diff'ent defaults it's telling you
that once again then everything
associated with the account that you do
not have access to will be deleted left
click once
now let me explain why we took that
second choice the reason why you take
the second choice is cuz a you don't
have the password and it's gonna want
the password if you take the first
choice in many instances the second
thing is that if you just choose to
delete your files those files are not
actually deleted when you put something
in the recycle bin when you delete
something off your computer even though
you think it's deleted it's not really
and this is why someone with third-party
software can get into your computer and
recover those files because the space is
when you choose delete all it does is
tag those spaces associated with those
files as being available if they're
needed if the computer doesn't need
those files they're not deleted so we
chose the second choice because what
it's going to do is it's going to
overwrite all those spaces and then
delete them so the information is
actually deleted and the computer is
actually restored to the state it was
when it was brand-new which is what
we're doing right now and you see it
says resetting your PC 1% ok patience is
required for this procedure
make sure the laptop is plugged into
power now I'm gonna stop the camera and
then we'll restart it later in the
process because we don't need to let the
camera sit here and run for a huge
amount of time and this can take you
know sometimes it takes 20 minutes
sometimes it takes 2 hours sometimes it
depends on how much stuff is in the
computer to be deleted it's been about a
half an hour and we are only at 5% so
once again
patience is required for this procedure
here we are about an hour later and
we're about 13% done again you the time
it takes yours to reset is going to vary
with the amount of data that's on it and
the speed of your device here we are
approximately two hours later at 40%
complete and then we come to this screen
and it's all ready to set up just like
you bought it opened it up and turned it
on factory restored without the password
should work on any Windows 8 or Windows
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