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Samsung washer door lock not unlocking

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hello friends my name is hameed today

I'm working on a front load Samsung

washing machine and you can see this is

the washer my customers complain is that

the door doesn't open at the end of the

cycle and here is the model and serial

number this is our door lock it locks

perfectly fine you can select a cycle I

went to the diagnostic by pressing the S

Pen Android level and power at the same

time sometimes it also resets the

control board but in my case it didn't

work so what I did was I'm gonna get rid

of diagnostic normal cycle start

and this is the door look the the

doorknob supposed to look like this and

it has a little a small plastic piece

that you can pull out if you pull it

down that's gonna unlock the door

so that's on some unit they have the

sorption and they have a spring going


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