okay so here we have a Dell Optiplex 30
40 with Windows Professional 10 in it
and we don't have the password we're not
going to get the password we have no
idea so here's what we do put your mouse
over the ease of access icon and
left-click once make your computer
easier to use Windows will read and scan
this list automatically press the
spacebar to select the highlighted
option on-screen keyboard with the mouse
left click odds now punch the shift key
notice both shift keys are highlighted
go down here to the power icon at the
lower right and left click once click
restart left click once
oh and there's the window that we want
to see select troubleshoot reset your PC
or see Advanced Options left click once
top reset this PC that's what we want so
we're gonna left click once and then
we're gonna choose remove everything and
I'm gonna tell you why we're gonna do
that because we don't have the password
we're not gonna get the password we're
not going to find the password all of
these files up here are associated with
the password that you do not have and
cannot get there's more and we're gonna
go into it remove everything left click
once it's gonna boot
what we're actually doing is we are
reloading the original Windows program
from a hidden file on the hard drive
that was put there by the factory so on
any computer that came from the factory
with Windows 10 we can do this procedure
now we have two choices just remove my
files no we do not want that choice
fully clean the drive use this if you'll
recycle the PC this can take several
hours and it can take several hours and
I'm going to explain why and I'm also
going to explain why we are taking that
option left click once okay when you
delete something off your computer the
computer doesn't actually delete that
item all it does is identify the space
associated with that as available to be
deleted and this is why someone with
special software can go into a computer
and retrieve stuff that you have deleted
because it's not really deleted all
ready to go make sure your PC is plugged
in of course resetting will remove all
personal files and user accounts on this
PC because they are associated with the
password I'm gonna say it again that you
don't have and can never get so we don't
want that stuff on there anyway any apps
and programs that didn't come with this
PC we're not on there when it was new
any changes made to settings because we
are restoring the computer to when it
was brand-new keep that in mind
left click once now there's a little
percentage thing resetting this PC one
percent and I'm gonna shut the camera
off so you don't have to sit through
this entire procedure which
as you read earlier can take several
hours but usually doesn't take that long
okay this one took about 30 minutes your
PC has been reset but we couldn't remove
all your personal files if you plan to
give it away and recycle this PC try
resetting it again okay my advice is if
it was yours and you have some files on
your computer that you wouldn't want
found then yes reset it one more time
but if it's a computer that you got and
you just want to reset it to factory new
then don't worry about that and just
left click got it okay this is a factory
warning glaring erases information
stored on the TPM you will lose all
created keys and access to data
encrypted by these keys which was
probably part of a program that you
didn't have access to in the first place
so we're gonna press f12 and clear it
now it's gonna boot again
and now it is installing windows just
like it would at the factory and it is
loading it from a hidden partition on
the hard drive which is a good time to
stress again that this procedure only
works on a computer that left the
factory with Windows 10 so what will
have the hidden partition on the hard
drive that contains the original Windows
File for you to reload now we're going
to shut it off and let it finish
and then there we are completely reset
to factory spec and ready to set up