We understand how frustrating it can be
to have a package damaged or lost,
so we made the UPS claims process
simple and easy.
Whether you're a shipper or a receiver,
it's easy to file a claim.
Start by logging into your UPS account,
enter your tracking number,
and answer a few quick questions about your lost or damaged package.
Then provide a detailed description of your package contents and value
so we can try to locate it
or know how much to reimburse you for your claim.
You may be required to upload supporting documents or photos
to help us investigate this claim.
If you're a receiver filing a damage claim,
Please keep your damaged item in packaging
until the claim process is complete
in case we need a UPS representative
to physically inspect the package
Both shipper and receiver will then be able to view the status
on the claims dashboard throughout the process.
If you're the receiver, stay in contact with the shipper
for further information and final resolution of the claim.
If you're the shipper and your claim is approved,
you may be required to submit an invoice or a receipt
to verify the value of the package
before your payment is sent.
Once approved, claim payments are sent to the shipper
within 2 to 10 business days.
To receive your payment faster,
shippers can enter bank account details for direct deposit.
Simple and easy,
get started at ups.com/claims.