How to describe a good customer service
"WHAT DOES CUSTOMER SERVICE MEAN TO YOU?" Interview Questions and TOP-SCORING Answer!
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what does customer service mean to you
customer service means to me making sure
customers feel
respected they feel valued and they feel
appreciated and that can be done in a
number of ways
customer service is about first
impressions
so whenever a customer makes contact
with your company or your organization
whether it's
on the telephone via email or in face to
face at the premise
it's important that you make them feel
welcomed you make them feel valued and
appreciated
and you should always act in a manner
that is representative of the company
brand
the other thing that is important in
respect of customer service
or what it means to me is always trying
to go above and beyond
what is expected so if a company does
the little things
that make it stand out from its
competitors that's a positive thing for
the customer
and to give you an example i stayed at a
hotel about a month ago with my partner
and on the way to the hotel it was
raining really heavily
when we got there the manager the hotel
manager came straight over to us he
welcomed us
he brought over towels so he helped to
dry us off
he then sat us down in the restaurant
area next to a fire got us a cup of tea
each and those little things just made
us feel
really valued and appreciated customer
service
is also about making sure the customer
becomes a long-term customer of yours
so if you provide great customer service
they will come back and use your
services time and time again and that's
good for your organization
because then you are saving having to
spend money on advertising
finally customer service is about trying
to encourage customers to be an advocate
of your business
so we want customers to recommend you
to other people because the service they
have received
is so good and that's what customer
service means to me
thank you so the interview question what
does customer service mean to you
is being asked more and more during job
interviews
so it's important you give them a rock
solid answer
to this difficult interview question and
before i give you the exact
script to use when answering this
difficult interview question
here are three important tips to help
you take note
what does customer service mean to you
tip number one in your answer
say that customer service means ensuring
the customer feels
welcomed valued and appreciated
that's very important what does customer
service mean to you tip number two
tell the interviewer that good customer
service will encourage the customer
to return to the business again in the
future
and that it helps encourage them to
become an advocate
of the business so we want them to
recommend
the company's services to their friends
and their relatives
what does customer service mean to you
tip number three try and give
an example of good customer service in
your response
to this interview question because this
will help to prove
you fully understand exactly what good
customer service is
and more importantly how to provide it
so here is an example answer
to the question what does customer
service mean to you to help you pass
your interview
here we go what does customer service
mean to you
customer service means to me making sure
customers feel respected
valued and appreciated now this can be
achieved in several ways
customer service is about first
impressions so whenever a customer
contacts your company
whether it's on the telephone via email
or face to face
it is important to be welcoming
professional and
to act in a manner that is
representative of the company brand
customer service is also about going
above and beyond what is expected
so if a company does the little things
that make it stand out from its
competitors that is a positive thing for
the customer
for example i recently stayed at a hotel
with my partner
and on the way there it was raining
heavily when we arrived
the hotel manager came straight over to
us he welcomed us
he brought us towels to help us dry off
and he then sat us down in the
restaurant area
next to a fire and he brought tea and
biscuits now those little things
made us feel valued and appreciated
customer service is also
about making sure the customer becomes a
long-term customer of yours
because if you provide great service
they will come back
and use your services time and time
again and that's good for the
organization
because you are then not spending money
on advertising
finally customer service is about trying
to encourage customers
to be an advocate of your business we
want customers to recommend you
to other people because the service
they've received is so good
that is a brilliant answer to that
common interview question
what does customer service mean to you
now if you would like
a copy of the answer and also 21
in total great answers to customer
service interview questions
click that link right now in the top
right hand corner of the video it will
take you through to my website
and you can download my pdf interview
guide
that contains 21 great answers to
difficult interview questions
i hope you enjoyed that tutorial if you
haven't yet subscribed please
do so lots of you are passing your job
interviews after using these resources
and i don't want you to miss out
thank you very much for watching please
give the video a thumbs up that just
motivates me
to create more for you thank you very
much have a brilliant day
and i wish you all the best for passing
your job interview thank you
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![Business English: Customer Service Expressions [Advanced Professional English]](https://img.youtube.com/vi/87typT3y5ys/mqdefault.jpg)
