communication basics and importance
in this video we will learn what
communication is
we will also learn the importance of
communication and ways to improve our
communication skills
to have better personal and professional
relationships
talking is an integral part of living
we talk to our family members friends
people at work
and even strangers but do we really
communicate with them
let's see how communication is different
from talking
talking simply refers to speaking words
and sentences
sometimes the message is understood
sometimes it is not
communicating is one step further in the
process
it is the sharing of information between
two or more people
to reach a common understanding
communication is a two-way process
it needs a sender or a speaker and a
receiver or a listener
the speaker's role is to speak clearly
while the listener's role
is to pay attention to the speaker
however
quite often people focus more on what
they want to say
rather than listen to others now
before we understand the importance of
communication
let's imagine a day without speaking to
anyone
[Music]
how would you find it difficult boring
communication is the basis of all
relationships
we communicate with others for many
reasons
for example when you can't find your
clothes you reach out to your mother or
father
we also need to talk to others to share
our joys and sorrows with them
at work we talk to our co-workers to
share ideas
exchange information and seek help from
them
without communication our life would
come to a standstill
we communicate not just verbally but
also
non-verbally through our body language
and facial expressions
another mode of communication is written
which includes letters
emails notes etc
to make sure we talk and write
effectively and that our audience gets
the message
we must follow the seven c's of
communication
let's see what these are
[Music]
be clear when writing or speaking to
someone
be clear about your message think what
your purpose is in communicating with
another person
if you're not sure then your audience
won't be either
be concise keep your message short
and to the point make sure your message
is concrete
and gives your audience a clear picture
of what you want to say
be correct correct communication
is error free and uses language that is
understood by others
be coherent coherent communication
is logical it means that all points are
connected to the main topic
and follow the correct order or sequence
your message should be complete after
reading or listening to your message
others should know what is to be done
finally be courteous use respectful
and polite language at all times
now let's look at a conversation to see
how an
unclear message can confuse others hello
doctor
my right leg has been paining since
yesterday
alright let me check
[Music]
well you have got sciatica i'll write
down some analgesics for your
inflammation
and proceed from there based on your
body's response
what i don't understand is it serious
will i be fine am i going to die
you'll be fine just take these medicines
um all right
[Music]
i don't know what he's saying i think i
should speak to some other doctor
i don't trust this doctor do you think
this communication was effective what
made it fail
there are many barriers to communication
and these may occur at
any stage in the communication process
they lead to misunderstanding
and wasted time the use of
over-complicated
or unfamiliar language is a common
barrier to communication
here the doctor used difficult medical
terms that the patient did not
understand
this left him confused nervous and
unsure
our emotions also affect our
communication
how we interpret what we hear is
affected by the thoughts that come to
our mind when we are listening
for example if your boss asks if the
task that was assigned to you has been
completed
and you interpret it as the boss blaming
you for not completing the task
you are likely to respond in anger
however
if you interpret the message as your
boss just wanting to know the status
you are likely to feel less angry and
defensive
distraction and lack of interest also
affects understanding
we filter information based on what we
want to hear
for example when our manager is
assigning work
we only listen to those which we need to
do
remember developing effective
communication skills
means improving both your speaking and
listening skills
even if you are not born with these
skills you can develop them
by paying attention to what and how you
say things
and listening attentively to others