How to compliment a training session
3 Tips for Customer Service Professionals #1: How To Use Power Phrases in Professional Greetings
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hi everybody it's dan oconnor and today
i'm going to give you three things that
you can do to instantly be seen as more
professional than the gun no training
com alright thing number one establish a
company greeting maybe it's a
departmental greeting but just like when
you go to McDonald's one of the most
successful companies in the whole world
just as they can't greet us however they
want and they can't say goodbye however
they want they can't close an order
however they want we should not be
missing that crucial step when we meet
customers they are going to instantly
form their opinion as to whether or not
we're going to be capable of solving
problems when they inevitably occur you
know no matter what your business is
there will be challenges and if before
the challenges arise we can establish
ourselves as savvy competent
professionals once those problems do
arise customers will be more confident
that we can solve their problems and
therefore we will be able to solve them
more effectively you and everyone on
your team must ask yourselves how am i
doing that when I go up and say hello to
a customer are your employees for
example allowed to do it however they
choose because if they are you're
drooling once a customer walks into your
office or your organization and someone
greets them by saying things like hi can
I help you if that's how someone greets
a customer of yours they will instantly
know many things that you do not invest
in customer service that you do not
invest in communication skills so why
would you be able to solve their
problems in an efficient manner if
you're not investing in the basics so
remember if it's on the telephone for
example there's a simple five-step phone
process P use your power tone H say
hello Oh
state your company's organization n
state your name and E end with a
question for example thanks for calling
shake is self-serve dog wash this is Dan
what can I do for you today that is how
you answer the phone that's a freestyle
script that you can customize to suit
any needs that you have but you'll
notice that any
organization who's considered top tier
when it comes to customer service will
answer the phone that way does one tip
in person
we should always greet a customer using
three simple steps
number one we say hello it sounds simple
but not everybody does that so when we
create a customer we should always say
hi or hello
and then remember never say my name is
because when you say my name is that
aligns you with other people who say my
name is which is saying actually I'm
really not feeling self actualized at
the moment because if I were I would be
referring to myself as something more
than a name and I would be saying
something such as I'm and when you
switch from saying my name is to I'm you
will notice that you'll get a different
reaction from the people to whom you're
speaking and part number three of an
in-person greeting is always going to be
to ask an open-ended question not a
closed-ended question remember a
closed-ended question is designed to
close the lines of communication by
getting just a one-word response and
then ending the conversation an
open-ended question is designed to open
the lines of communication and it's
going to be something more along the
lines of what brings you in here today
or how can I help you today
or what are you looking for today when
you shift those three little things hi
I'm Dan what brings you in here today as
opposed to my name's Dan can I help you
I mean what a huge difference just doing
that just that will instantly increase
your level of service number two done
the gun new training com
[Music]
you
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